Thomas Ryan
I was happy with the low cost of shipping but I was disappointed in that my parcel was not picked up on the day it was to be! After re-booking the parcel for pick up on another day I had to follow the pickup driver to three different locations so as to get the driver to accept my parcel. I had contacted GLS earlier to find out when their driver was going to pick up my parcel and I was given the drivers number. I contacted him and he informed me that he would be at least 2 hours getting to me. A half hour later he contacted me to say he was heading to my location! I informed him that I would be there in 15 minutes and he told me he would continue on the the next pick up! After contacting him again I asked where he was and to wait for me at the location!!! His response was to say he was very busy and couldn't wait!!! He was evasive as to where he was going to and I had to demand that he tell me!! This is not a very good scenario and I am very disappointed with the service given that the driver was not very accommodating and I had to chase after him to get my parcel accepted/collected. I had searched for a more cost effective service to ship parcels to customers in other countries but I'm wondering is it better to pay more for a reliable service than less for an unreliable one? Also, the pickup date on the confirmation was 23rd Oct 2017 and Delivery 24th Oct now 30th Oct 2017 and my parcel has not been delivered yet!
5 years ago
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Irish Parcels has a 4.5 average rating from 2,172 reviews

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