Dear Katy, or whoever may read this email, With regard to my previous email, I am writing again because my parcel didn't arrive as it was promised. Even worse, it was lost. When I have chosen Irish Parcel Service and paid for service it was claimed on your web site that I am paying for reliable delivery, that would give possibility to track my parcel and that would take 6 days to arrive (18th of December). However, it seems that none of this claimed facts were true. Apart from your nice customer service people answering immediately (only during the working hours 9-6pm, though- what is a bit strange practice bearing in mind the type of business you are in) but obviously not being in position to help, nothing seems as a professional service. After I got your email, giving me the same info as I was able to see on the web site. I simply couldn't accept that parcel tracking status wasn't changed for days. Btw, I am surprised that you didn't react on this at all. So, seeing that there is no use of emailing, I tried my luck calling the customer service number on your web site. Your colleague who answered was very nice, well trained to deal with such a situations (which obviously are the usual practice of Irish Parcel, not exceptions). He followed up a few times, calling me back and being very polite but with vague and unuseful information..you parcel is lost (he avoided to use word lost) but we will investigate and when we find out, I will let you know...bla bla. .."When", "how", "what" exactly will you do.., I didn't get information about, so far. When I asked him how long that investigation could take...he confirmed what I doubted...days...months....I wouldn't be surprised that you don't find my parcel at all. Only once I heard apology. When I asked about the refund (even though it is of least importance now to me), due to the not professional (lousy service, meaning what was promised and sold as such wasn't delivered + lost parcel value+.....), he started to explain again vague theory... Anyhow, despite of politeness of your colleague on the phone, he left me under impression that will not be able to do anything to me but wait and see what will TNT your (obviously lousy) partner do. This parcel I sent with you was of sentimental value to me and it was of utmost importance that arrives on time. I am really exasperated and crying right now because I simply cannot believe that it actually happened. The funniest thing above all is that you are asking your customers to submit review, before service was even completed. Maybe that is kind of trick, to get us all write a nice review and than disappear. I don't know what to say anymore. I simply can't believe that this is happening and of course I don't expect that you would do anything. My case is funny to you and if anyone reading this mail, probably is laughing and thinking ..one more silly customer. I spent more than 17 years, being director of marketing, sales, customer service of various international huge companies, being at disposal to my customers and struggling to please them ad I know what I am talking about.