Didn't get off to a very good start as my parcel was confirmed to be picked up on 1st Feb to be delivered by 6th Feb and after a phone call to customer services it was picked up late afternoon on 2nd Feb. I was rather concerned as my parcel had to be st its destination by 6th Feb!!! I hvve been tracking it and it was delivered this afternoon - 7th Feb. I was disappointed but having said that the Customer Services were very helpful when I phoned them. That is the reason for the 3 Stars!!