The courier didn't collect the package on the day arranged. I waited all day for him to come and when he hadn't arrived by 5pm I checked the tracking which showed "attempted collection at 9.22am, the customer was not there". I was there and would have seen the courier if he came, he could have phoned me if he couldn't find me. Irish Parcels online text service was very fast, they gave me a phone number for the courier but it took three separate phone calls and over half an hour before I got through to the correct office. The package was collected the following day without a problem. It might be unfair to blame Irish Parcels as the courier caused the problem. If the courier couldn't collect the package on the day arranged a simple phone call would have prevented me waiting around all day for nothing.