Brendan Diamond
The courier didn't collect the package on the day arranged. I waited all day for him to come and when he hadn't arrived by 5pm I checked the tracking which showed "attempted collection at 9.22am, the customer was not there". I was there and would have seen the courier if he came, he could have phoned me if he couldn't find me. Irish Parcels online text service was very fast, they gave me a phone number for the courier but it took three separate phone calls and over half an hour before I got through to the correct office. The package was collected the following day without a problem. It might be unfair to blame Irish Parcels as the courier caused the problem. If the courier couldn't collect the package on the day arranged a simple phone call would have prevented me waiting around all day for nothing.
Posted 2 years ago
Thank you very much for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Although our service is not time-guaranteed, only estimated, 98% of all of our collections and deliveries do take place on the expected date and issues such as these are extremely rare. We are more than happy to look into any issues or delays with your shipment; please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for any inconvenience caused.
Posted 2 years ago
Irish Parcels is rated 4.45 based on 1,417 reviews

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