THE LAST 2 COLLECTIONS I BOOKED VIA YOUR WEBSITE WITH GLS WERE NOT COLLECTED ON TIME DUE TO A MIX UP IN THE COLLECTION DEPOT ALLOCATED BY GLS. ONCE WAS BAD ENOUGH BUT THE SECOND TIME I RANG TO CONFIRM WITH YOURSELVES THAT THE PACKAGE WOULD BE ALLOCATED TO THE CORRECT DEPOT - IT WASN'T.
WHILE I ACCEPT THAT CERTAIN THINGS ARE OUTSIDE YOUR CONTROL, TO BE TOLD BY ONE OF YOUR CUSTOMER AGENTS THAT GLS ARE NOT EXACTLY RELAIBLE AND THAT I WOULD BE BETTER OFF BOOKING WITH A PREMIUM COURIER MAKES ME WONDER WHY YOU OFFER THEM AS AN OPTION.
7 years ago
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