THE LAST 2 COLLECTIONS I BOOKED VIA YOUR WEBSITE WITH GLS WERE NOT COLLECTED ON TIME DUE TO A MIX UP IN THE COLLECTION DEPOT ALLOCATED BY GLS. ONCE WAS BAD ENOUGH BUT THE SECOND TIME I RANG TO CONFIRM WITH YOURSELVES THAT THE PACKAGE WOULD BE ALLOCATED TO THE CORRECT DEPOT - IT WASN'T.
WHILE I ACCEPT THAT CERTAIN THINGS ARE OUTSIDE YOUR CONTROL, TO BE TOLD BY ONE OF YOUR CUSTOMER AGENTS THAT GLS ARE NOT EXACTLY RELAIBLE AND THAT I WOULD BE BETTER OFF BOOKING WITH A PREMIUM COURIER MAKES ME WONDER WHY YOU OFFER THEM AS AN OPTION.
Posted 2 years ago
Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Although Irish Parcels is not a time-guaranteed service, only estimated, 98% of all of our collections and deliveries do take place on the expected date and issues such as this are extremely rare. We are more than happy to look into any issues or delays with your shipment, please contact us directly at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for any inconvenience caused.
Posted 2 years ago
Irish Parcels is rated 4.45 based on 1,418 reviews

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