We were sending a package from Wicklow to Galway The package was to be collected by DPD. The courier pressed the buzzer for our office but didn't bother to walk up the stairs to collect the package. Instead he left and I had to ring your office to see why the package hadn't been collected. The next day we got a call from the receiver of the package to say the courier was in Wicklow looking to drop off the package! It was meant to be in Galway! The label wasn't scanning but rather than ring either of the phone numbers provided the company just guessed where the package was going and sent it to be delivered to our neighbour company. The package arrived 24 hours later than it should have and had to be redirected to Dublin because it missed the customer in Galway.
We have had numerous issues with DPD and won't be using them again after loosing us a customer
Emma
5 years ago
Irish Parcels has a
4.5
average rating
from
2,389
reviews
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