Franz Rothschild
My parcel was collected on the 4th of May with an estimated delivery date of the 9th of May in France. It is now the 15th of may and still no sign of it arriving. I rang your customer service on the 10th of May to enquire about the delivery as GLS had failed to update the their tracker since the 5th of May(this is still the case today).
I was assured that I would hear back from yourselves either that evening or the following morning once you had spoken to GLS to clarify.
However I had to call you back at 0930hrs today the 15th of May to ask once again and have still not yet received the information needed.
The parcel was equipment needed for a building site in the south of France and is now very overdue and delaying some work.
The lack of information coming from both yourselves and the GLS tracker is extremely frustrating and at the moment I would be disinclined to use your service again even though I found your website very easy to use. Unfortunately the service is very poor so far and is letting your company down.
Posted 2 years ago
Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for the issues you have experienced with your Irish Parcels shipment. Although Irish Parcels is not a time-guaranteed service, only estimated, 98% of all of our deliveries do take place on the expected date and delays of this nature are extremely rare. I can see that a member of our customer support team is currently investigating this case and the moment and will be in touch shortly. Again, we sincerely apologise for the inconvenience caused.
Posted 2 years ago
Irish Parcels is rated 4.45 based on 1,417 reviews

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