Irish Parcels Customer
I have used Irish parcels several times in the past successfully. This time I had a booking fail mutliple times without any notification being sent to me. I was awaiting a driver t collect for days whilst it was cancelled. Even after rebooking it failed again with no notification. This cost me a week and in the end an extra 60 euros to ship overnight as my client was very frustrated. Based on this I would be hesitant to use the service in future.
Posted 2 years ago
Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with our service. Although Irish Parcels is not a time-guaranteed service, only estimated, 98% of all of our collections and deliveries do take place on the expected date and any delays are extremely rare. We are happy to look into any issues or delays with your shipment, please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for the inconvenience caused and we look forward to an opportunity whereby we may restore any lost faith in our service.
Posted 1 year ago
Irish Parcels is rated 4.45 based on 1,418 reviews

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Alice, Customer Support

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