The package was not picked up on expected date however, it did reach destination by date originally advised. The issue I had with pickup was that I was told package would be collected between 9am and 6pm on a Friday which is a broad time range but I had someone at home on that particular day. I had to leave the package at an alternative pickup point on the Monday as I had no one at home on the Monday. Luckily the driver called the number provided at time of booking to find out about pickup but I was advised that driver has no obligation to call as they don't have work phones. My advise would be to leave the package at a pickup point that always has a physical presence between 9am and 6pm. The pricing and actual timing of transfer when picked up was very good.