General process is good, and simple. But some problems experienced... 1: stayed home all day from 09:00 to 18:00 but driver did not arrive to pickup parcels, 2: inconsistent processing of orders, i.e. driver arrives to pickup parcels not yet due for pickup, 3: 2 deliveries arrived 1 day early so were missed as the recipient wasn't expecting them, 4: cant change pickup or delivery date of order after it has been booked, 5: I can click "use registered address" when booking in a parcel but still have to Select County and Select Town, why?, 6: email support promises max 4 hour response but response took a lot longer than 4 hours. Staff on chat helpline are helpful and friendly.