First-time customer. Took a days holiday to make sure i was at home to await the collection. After waiting all day without any communication, phoned your customer services to be told that it would be impossible to contact the GLS collection driver at that hour on a Friday evening. The collection had to be arranged for the following Monday therefore missing my delivery window. I usually drive into Northern Ireland and use Parcelforce. Although expensive they are flexible and reliable but decided on this occasion to use Irish Parcels for convenience. Sent a consignment of six parcels by Parcelforce on Tuesday and will continue to do so!!