Elaine Pickering
First-time customer. Took a days holiday to make sure i was at home to await the collection.
After waiting all day without any communication, phoned your customer services to be told that it would be impossible to contact the GLS collection driver at that hour on a Friday evening. The collection had to be arranged for the following Monday therefore missing my delivery window.

I usually drive into Northern Ireland and use Parcelforce. Although expensive they are flexible and reliable but decided on this occasion to use Irish Parcels for convenience.

Sent a consignment of six parcels by Parcelforce on Tuesday and will continue to do so!!
Posted 1 year ago
Thank you for taking the time to provide feedback on your experience with Irish Parcels, Elaine. We are very sorry for any issues you experienced with our service. Although Irish Parcels is a not a time-guaranteed service, 98% of all of our collections do take place on the expected date any any issues are extremely rare. We are happy to investigate this further, please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for the inconvenience caused.
Posted 1 year ago
Irish Parcels is rated 4.45 based on 1,418 reviews

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