I have been using this company for a number of years now without complaint. I made a mistake by topping up my account and had a parcel ready for collection but My top up amount was €2.08 short and I could not pay the difference with my credit card. I would have had to top up by €10 leaving a balance of 7.92 on my account which is a useless amount. As there was nothing I could do I asked for my money back and was told they do not refund. This is a scam as you will never be able to clear your account. I have never heard of a company that would not repay money that could not be used. If you use Irish Parcels don't use an account just pay as you are invoiced for. Very disappointed as I have more to be doing than than spending time in a small claims court but that is what I am going to do.