No collection was made by Irish parcels on the date specified for collection. Waited 6 days for collection and no one could give an answer on why it wasn't collected or when it was going to be collected. Our parcel did not arrive to the UK for the date we needed it to so we are very disappointed. main branch could not get through to the limerick Depot until the following week where they still couldn't get a straight answer from them on why it happened and when it would be collected. Had to cancel irish parcels and use another company. However the costumer care team are very friendly but I would advise phoning instead of emailing as the matter will get dealt with quicker.