On this occasion the experience was very disappointing. The parcel was to be collected on Thursday 28 February but was not collected until Monday 4 March. I had waited in at home all day on 28 Feb and 1 March. I was told on 1 March that the driver had called the previous day to collect the parcel but did not do so because it had not been packed correctly. This was completely untrue. Nobody had called. I was assured that someone would call to collect the parcel on 1 March by 6.30pm. This did not happen either. Eventually the parcel was collected on 4 March by a driver who had a handful of dockets for jobs that had not been collected the previous week because his colleague was ‘LAZY’. The whole experience was very disappointing indeed.