Marcin Wasilewski
Good service up to time when make payment Parcel not delivery in time still waiting. Dylan from Customer Service try be so clever and push customer to contact with some other provider Not recommended very poor service
Posted 10 months ago
Hi Marcin, when you book with Irish Parcels, we are a booking agent and not a courier, therefore, there may be instances where you might need to contact the courier directly to provide additional information. In your situation, the item is currently stuck in customs as they need further information as soon as possible in order to clear the item. Unfortunately, customs is outside both ours and the courier's control however they would have tried to contact the receiver in the delivery country to resolve this as quickly as possible. We can ask the courier for as much information as possible however there are instances such as this where the courier will need to speak to the receiver or yourself.
Posted 10 months ago
Irish Parcels is rated 4.45 based on 1,418 reviews

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Alice, Customer Support

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