Unfortunately for an international urgent courier delivery of documents, they require a personal intervention and only after calling them personally the day after I had booked the delivery they verified with TNT that the delivery was not possible and they simply reimbursed after a couple of days, wasting 24hrs of precious time. At the end I had waste a lot of time and go in person to DHL Express service point (other time wasters for private individuals together with most of the international courier companies) in the origin country in order to send the urgent documents. It is not a great business idea to publicize a service, take the money from the card, wait 24hrs and only act after the client calls. In my opinion they are just fine for deliveries within EU, for real global urgent courier deliveries they are not ready.