Unfortunately for an international urgent courier delivery of documents, they require a personal intervention and only after calling them personally the day after I had booked the delivery they verified with TNT that the delivery was not possible and they simply reimbursed after a couple of days, wasting 24hrs of precious time. At the end I had waste a lot of time and go in person to DHL Express service point (other time wasters for private individuals together with most of the international courier companies) in the origin country in order to send the urgent documents. It is not a great business idea to publicize a service, take the money from the card, wait 24hrs and only act after the client calls.
In my opinion they are just fine for deliveries within EU, for real global urgent courier deliveries they are not ready.
Posted 9 months ago
Hi Giovanni Guidi, thank you for your feedback. I can see you wanted to send an item from Paraguay into Ireland. Within the timeframe you required it was not possible, so at your request, we fully refunded your payment card the same day. I am very sorry if there was any inconvenience, we specialise in international shipments and have an on-time delivery rate of 98%. We cannot comment on other couriers you tried, however, to send from Paraguay into Ireland will take some time, as it is not a regular route until like USA to Ireland.
Posted 9 months ago
Irish Parcels is rated 4.45 based on 1,417 reviews

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