I had two issues with the service. The main one is that you are given no indication of the time of day of collection. Thus you have to stay around the house or leave the parcel to be collected outside the door. I did the latter having followed all instructions on paperwork. The courier came while I was out and would not accept the packages as he said I needed to provide 5 copies of the customs declaration. I reviewed my emails and there had never been any mention of the need for five. I printed out 5 and he collected the package next day. It is best that the courier use his mobile phone to let one know when he is to arrive.