Joe was extremely helpful to me this evening. When I reached out for help, I was in a panic. He was able to relieve my fears and give clearn, helpful, and patient instructions. I am now feeling much more confident and looking forward to doing business with you in the future. I hope that I am able to get the same Technologist, Joe for further help. If now, please let there be someone there who understands older customers, is kind and as patient. I greatly appreciate the services. I have made note in order to be able to operate the system without much further difficulty; but, it is nice to know that if I get into trouble, you have kind, competent, intelligent and patient techologist to help me. Sincerely, Dee E. Dale