Rasa D
Customer service could be better. I had to reach out a month ahead of our trip to get information, I had to ask questions about covid requirements. When I originally booked, I specifically asked if the master bedroom would be available as I had seen mention that it wasn't in a review and was assured it was. We got there and were told it was not. The excursion information I got from our concierge came to me in small increments and unorganized until the day or so before we left. Due to a ban on alcohol on the island, she had suggested we buy duty free alcohol on the plane, but once in-flight I was informed they are not allowed to sell that right now, something I would think the concierge should have known. Our concierge contact on the island was amazing and helpful and responsive, but she's not affiliated with Isle Blue. Overall, the trip worked out, your staff seemed friendly, and we got the planning and information we needed, but as a company that bills itself as luxury villa rentals, I would think that customer service would be a bit better.
1 year ago
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Isle Blue has a 4.7 average rating from 582 reviews

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