Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 856 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 30th August 2024

520

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can not say enough positive things about our recent experience with isle blue !!! My husband and I recently stayed in The Villa called Sardinia in Turks and Caicos for our honeymoon. We were there for 10 days, and every single thing was beyond perfect! Being two gay men, as much as the world has made such positive strides and shows much support for the LGBT community, traveling is always something that makes you aware that not everyone is so kind. With that being said we really wanted to relax and feel comfortable enjoying our honeymoon in private. I found isle blue’s site on google when looking for hotels for our honeymoon about a year ago. Around that time covid was even more of a factor to consider while planning a wedding let alone travel . I took out the recommended travel insurance upon booking which I strongly agree is a smart decision. I was nervous initially booking because there weren’t the thousands of reviews that some of the popular hotels have . I read that some of the previous reviews said that isle blue would require half the fee up front and the second half 2 months before you’re trip . I was told a concierge would reach out to me a month before our trip to help with further accommodations, and they did exactly that! Stephanie our concierge was AMAZING!!!!! I told her in our first email exchange that it was our honeymoon , and she told me she would make everything absolutely perfect ! She provided us with all information we could possibly need , from private chefs , to rental cars , spa services and excursions. She also connected us with a local gourmet market that had a pre stock available for your villa if you don’t want to stop at the store on your way from the airport. We ended up stoping at the store ourselves because it seems more cost effective. Our villa was on Taylor Bay , which is opposite grace bay , where all the hotels and most restaurants are. It was only a 20 minute drive from Taylor bay to grace bay and if you have a rental car , and depending on where you’re from don’t mind driving on the opposite side of the street that you’re used to , it’s not a big deal at all. We were very happy to be on the more residential part of the island with less people. Our villa was absolutely stunning . It had direct beach access , it’s own private pool , and looked exactly like the pictures on isle blues website. To be honest, it was even more impressive in person . Julian the Villa Manager texted us the morning of Our flight to touch base and was waiting for us at our villa to show us around and inform us of anything we needed to know . He was also available by text or call the entirety of our stay if we needed anything , and would respond with in a minute! Stephanie was also still available if we needed her to adjust any reservations. She also hooked us up with chef Jose . He and anyone he brought with him as su chef were so professional and incredibly accommodating and talented!! We had two separate dinners prepared by him and one breakfast , and they were delicious!!!! It was worth every penny! The other days we cooked for ourselves or went to a local restaurant La Brisas . It was a 2 minute drive and worked for lunch and dinner . Other nights we ventured to Grace Bay , but for the most part just enjoyed our beautiful setting at the villa . The pool has beautiful lights at night along with the outdoor landscaping and the view of Taylor bay with the moonlight was incredible !!!! The villa is also set securely with two others behind gates at the beginning of the property. Each villa then also has its own security system . I accidentally set ours off and the security promptly called to make sure all was ok. We felt very safe ! The villa also had a state of the art washer and dryer and plenty of extra towels and bedding ! I know this is a very long review but I just wanted to list all the things that I was looking for when I was booking . Our honeymoon was the best trip of my life and exceeded all of our expectations ! We will absolutely be going back there and using Isle Blue for our future travel ! This is not an add lol !”

Helpful Report

Posted 2 years ago

Good morning Matthew, Thank you very much for the generous review. I want to first say it was our absolute privilege to welcome you to villa Sardinia and the island of Providenciales. It's an honor to assist you with your honeymoon. Secondly, we wish you and your husband a lifetime of health, happiness and adventure. All of us here at Isle Blue congratulate you on your nuptials. We look forward to welcoming your lovely family back in the future. All our best.

Posted 2 years ago

“The home was incredible, more than we could have asked for. From the second we stepped in the house, my jaw was on the floor - such a beautiful open floor plan with gorgeous floor to ceiling windows looking right out onto the pool and the bay. Bedrooms were very spacious and comfortable, bathrooms were perfect, and the kitchen had plenty of space for all 8 of us to move around easily and was very well stocked with all we needed to prepare food and drinks. The kayaks and paddleboards were a treat. The sandbar immediately outside the house and towards Rum Point restaurant was a hot spot for local boats (and their music) especially on the weekend - not very disturbing but sometimes the music did get a bit loud. Also bummed that some of the nearby restaurants (including Rum Point and Kaibo) had reduced/closed hours starting in September, which we did not know, but that had nothing to do with the beauty of the home. Would 100% stay at Isle Blue again!”

Helpful Report

Posted 1 week ago

Dear Kristine, Thank you for your wonderful review! We're absolutely thrilled to hear that the home exceeded your expectations and that you enjoyed the beautiful open layout and scenic views. It sounds like you made the most of the amenities, and we're glad the kayaks and paddleboards added to your experience. We can't wait to welcome you back to Isle Blue in the future! Warm regards, The Isle Blue Team

Posted 4 days ago

“The villas was very nice. Carl and Christina were awesome. They ensured we had all that we needed and took great care of the house.”

Helpful Report

Posted 2 weeks ago

Dear Adeline, Thank you for your kind words, we will pass on your positive feedback to Carl and Christina. We hope to see you again soon. Warm regards, The Isle Blue Team

Posted 2 weeks ago

“Sarah Gigli has booked several vacations for us and she is awesome. She is very quick in responding and very efficient.”

Helpful Report

Posted 2 weeks ago

Dear Priti, We are delighted to hear your positive feedback and will ensure to pass this on to Sarah. We look forward to welcoming you again soon. Warm regards, The Isle Blue Team

Posted 2 weeks ago

“Wonderful staff and wonderful villa”

Helpful Report

Posted 2 weeks ago

Dear Kevin, Thank you for sharing your wonderful photos of your time in villa Buttonwood Reef, Jamaica. We are delighted to hear you were so happy with the staff and our villa. We look forward to welcoming you again soon. Warm regards, The Isle Blue Team

Posted 2 weeks ago

“Outstanding staff and service.”

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Posted 2 weeks ago

Dear Emma, We are delighted to hear that you found our staff and service outstanding. We look forward to welcoming you again soon. Warm regards, The Isle Blue Team

Posted 2 weeks ago

“I recently booked a trip to Barbados for my family through Isle Blue. I found everyone to be extremely helpful and timely when responing to my questions. The concierge assigned to me redifined the word helpful as he went out of his way to make sure all would be in order when we arrived. I do not hesitate to recommend Isle Blue and will gladly use their services again.”

Helpful Report

Posted 2 weeks ago

Dear Frank, Thank you for sharing your experience with us! We're thrilled to hear that your trip to Barbados was such a success and that our team was able to assist you every step of the way. It's wonderful to know that your concierge exceeded your expectations and made sure everything was perfectly arranged for your arrival. We truly appreciate your recommendation and are honored to have earned your trust. We look forward to helping you plan many more memorable trips in the future! Warm regards, The Isle Blue Team

Posted 2 weeks ago

“This was our third vacation with Isle Blue, and, just like the previous ones, it was exceptional. Eddie, a dedicated Isle Blue team member, was incredibly helpful from the moment we made our initial reservation. He answered all our questions and provided clarity on various payment options, giving us peace of mind. Our pre-travel concierge, Areti, went above and beyond in managing our group of 14. She coordinated transportation, organized food preparation at the villa, arranged activities, and even joined our WhatsApp group to address any additional questions. Her attention to detail made our planning seamless. Once we arrived, our local concierge Andry was a true gem. She organized activities, handled shopping, and was always available to assist throughout our stay. Her support made our vacation smooth and stress-free. Isle Blue continues to impress with their outstanding service, and we look forward to using their services again in the future.”

Helpful Report

Posted 3 weeks ago

Dear Paula, Thank you so much for your continued trust in Isle Blue! We’re thrilled to hear that your third vacation with us was just as exceptional as the previous ones. It’s wonderful to know that Eddie, Areti, and Andry made such a positive impact on your experience, from the initial booking process to your time at the villa. We’re especially pleased that our team’s dedication to detail and personalized service helped create a seamless and stress-free vacation for your group. Your kind words mean the world to us, and we’re delighted to have earned your ongoing loyalty. We look forward to planning many more unforgettable vacations for you in the future! Warm regards, The Isle Blue Team

Posted 2 weeks ago

“Isle Blue truly does a great job from the begining to the end. Booking is easy, flow of info along the way is excellent and while on property the staff are so attentive. I highly recomend Isle Blu and have now used them many times.”

Helpful Report

Posted 3 weeks ago

Dear Stephen, Thank you so much for your wonderful review! We're thrilled to hear that you had such a seamless experience with us from start to finish. It's always our goal to make the booking process smooth and ensure that you have excellent support throughout your stay. We're also delighted that our team’s attentiveness made your visit memorable. Your continued trust and recommendation mean the world to us. We look forward to helping you with your next trip! Warm regards, The Isle Blue Team

Posted 2 weeks ago

“Isle Blue was very easy to work with prompt and informative communication. We felt very confident that all the details of both the trip and property we were renting would be taken care of and they were. The property we stayed in was heads and shoulders above a traditional AirBnb or VRBO. Exquisite artwork and furnishings on top of location and accommodations!”

Helpful Report

Posted 3 weeks ago

Good day Shelley, Thank you for your wonderful feedback! We're so glad to hear that you had a seamless experience with Isle Blue and that the property exceeded your expectations. It’s always our goal to provide exceptional service and unforgettable stays. We look forward to helping you plan your next luxurious getaway! Warm Regards, The Isle Blue Team

Posted 3 weeks ago

“We had an amazing time! This was by far one of my best traveling experiences. I have never booked through an agency, but Eddie & Mary made this an easy and seamless process. They were very responsive and did their best to answer all of my questions and concerns. Everything was top tier and exceeded my expectations. The food, drinks and staff at the villa were amazing! Our driver was great! He was always on time and stayed with us wherever we went! They will always have my business when I am visiting MoBay. If you are in doubt, I 1000% recommend booking!”

Helpful Report

Posted 1 month ago

Good day Erika, Thank you for sharing your experience! We’re thrilled to hear everything exceeded your expectations and that Eddie & Mary made your first booking through an agency seamless. We can’t wait to welcome you back to MoBay! 🌴 Warm Regards, The Isle Blue Team

Posted 3 weeks ago

“My husband plus two friends stayed at the On the Rocks villa in July 2024, which was booked through Isle Blue. The booking process was fairly straight forward. The provided advanced information about different excursions, private chef, etc. However, the prices were exhorbitant. The property manager told us upon arrival to the villa that the rate did not include electricity. We were totally surprised about this and felt very blind sided by this policy. In addition, we eventually learned that there was a water leak which maintenance was working to resolve. When we are responsible for electricity, then we became extremely concerned about utilities and the water leak. There were a lot of back and forth with the property management, but they did not resolve this issue until after our departure. This was a Huge point of frustration as we paid A Lot of money for our stay at the house. I would recommend the property but make sure you understand the policy for electricity.”

Helpful Report

Posted 1 month ago

“The property manager was more than responsive and helpful.”

Helpful Report

Posted 1 month ago

Good day Hugh, Thank you for your kind words! We're glad to hear the property manager was helpful and responsive during your stay. Warm Regards, The Isle Blue Team

Posted 3 weeks ago

“Our experience with Isle Blue has been utterly seamless since our first contact to sourcing an appropriate property for our family right through to concierge support while there. The level of professionalism and can do approach from the team helped make up our minds to book again the week we arrived home for the following year through Isle Blue.”

Helpful Report

Posted 1 month ago

Good day Richard, Thank you so much for your wonderful feedback! We’re thrilled that your experience with Isle Blue was seamless from start to finish. We look forward to helping you create another unforgettable vacation next year! Warm regards, The Isle Blue Team

Posted 3 weeks ago

“The Sunrise villa was a perfect spot for our honeymoon. It was absolutely outstanding in every way. We can't imagine finding a better one but we will use Isle Blue to try. Our experience was perfection.”

Helpful Report

Posted 1 month ago

Good day Randall, Thank you for your kind words! We’re thrilled that Sunrise Villa made your honeymoon so special. We can’t wait to help you find the next perfect spot with Isle Blue ! Warm Regards, The Isle Blue Team

Posted 3 weeks ago

“I was disappointed in the communication from the concierge service. Emails took a long time to reply & some were never replied to.”

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Posted 1 month ago

“Wonderful trip to Provence exploring beautiful villages and landscapes”

Helpful Report

Posted 1 month ago

Dear Rob, We are pleased to hear how wonderful your trip to Provence was and we look forward to welcoming you back soon! Warm regards, The Isle Blue Team

Posted 1 month ago

“There was good communication over all. Sometimes it took a little extra time to get answers to questions. There was an advertisement that a car rental was included but we did not get the car until the second day”

Helpful Report

Posted 1 month ago

Dear Dawn, Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the overall communication during your stay. We apologize for any delays you experienced. Your feedback is important to us, and we will work on improving our response times as we strive to provide a seamless experience for our guests. Thank you for choosing Isle Blue. We hope to have the opportunity to serve you better in the future. Warm regards, Isle Blue Team

Posted 1 month ago

“Great to book through! The correspondence was always incredibly prompt and helpful! They helped us create such a memorable vacation!”

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Posted 1 month ago

Hello Nolan, Thank you for your wonderful review! We're delighted to hear that our prompt and helpful correspondence made booking through us a great experience. It’s fantastic to know we helped create such a memorable vacation for you. We look forward to assisting you with your future travel plans ! Warm Regards, The Isle Blue Team

Posted 1 month ago

“Isle Blue delivered on everything as promised from start to finish. Constant communication before, during and after vac ended”

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Posted 1 month ago

Hello Kerry, Thank you for your kind words ! We’re delighted to hear that Isle Blue delivered on all promises and that you appreciated the constant communication throughout your vacation. It was a pleasure assisting you, and we look forward to helping you plan your next getaway ! Warm Regards, The Isle blue Team

Posted 1 month ago

“Beautiful place. Great service. Amazing”

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Posted 1 month ago

Good day Kevin, Thank you for your lovely review! We're delighted to hear that you enjoyed the beautiful place, great service, and had an amazing experience. We look forward to welcoming you back soon! Warm Regards, The Isle Blue Team

Posted 1 month ago

Isle Blue is rated 4.7 based on 856 reviews