Isle Blue Reviews

4.7 Rating 761 Reviews
94 %
of reviewers recommend Isle Blue
4.7
Based on 761 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.6 out of 5
Read Isle Blue Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 18th March 2024
Megan
Isle Blue 5 star review on 14th March 2024
Teresa
Isle Blue 5 star review on 6th March 2024
Rob
Isle Blue 5 star review on 6th March 2024
Rob
Isle Blue 5 star review on 6th March 2024
Rob
Isle Blue 5 star review on 6th March 2024
Rob
Isle Blue 5 star review on 22nd February 2024
Kelsey
457
Anonymous
Anonymous  // 01/01/2019
Very responsive and well organized. A pleasure to deal with!
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Posted 2 weeks ago
Generally, we had an amazing trip once we got to our destination. Better communication with our concierge leading up to the trip would have helped alleviate a few issues. However, I'd definitely rent through Isle Blue again, now that I know exactly what to ask. The property was amazing and worth the effort.
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Posted 1 month ago
Isle Blue was wonderful spacious home (villa) that my sisters and I enjoyed for 5 days for my birthday celebration. It had a lovely, private pool and was a secluded area to relax and enjoy the island weather.
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Posted 1 month ago
Aqua is a beautiful property with fabulous views of the bay. It was a great space for a large group with a lot of areas to mingle or have some quiet time. It was well-appointed with everything you would need to spend a week or more. The only suggestion would be some softer pillows and maybe a pillowtop mattress cover. Otherwise, it was a wonderful place to spend some time in St. Maarten.
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Posted 1 month ago
Excellent! Amazing service and great house. Will absolutely use you again! Beth
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Posted 2 months ago
We had a lovely stay at Lol Beh. Staff were friendly and responsive to our requests.
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Posted 2 months ago
Isle Blue are great. Really helpful with the booking process. Completing the documentation for arrival at the villa was tricky but ok on the end. Will use them again
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Posted 3 months ago
My wife and I experienced an epic visit to the island of Turks and Caicos, and Isle Blue served us very well in identifying a location that was perfect for us, aided in the navigation of travel to and from the island, and offered knowledgeable suggestions as to what to do and where to visit while there. We found the perfect little spot that was highly suitable. The photos and description of this location were near identical to the listing (unfortunately we found this to be rare during our search). I also found Isle Blue and its representatives to be responsive and timely throughout this process. There were a couple of miscues that bothered me a bit. Some fees arose that were not included in the initial language and were not disclosed until the booking process. Fees that to my feeling should be absorbed by the property owners, even if folded in to the cost. Transparency would have been appreciated regarding these fees, in my opinion, but this did not in any way negate the overall experience as being positive.
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Posted 4 months ago
Isle Blue was convenient but they need to update their prices for the villa we stayed in. Everything was misquoted but I'm glad most of it was still honored.
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Posted 7 months ago
Dear Marlissa, I hope this message finds you well. I wanted to express my gratitude for your valuable feedback. The prices for the services provided by the villa are determined by the villa itself and not by our company. We always make sure to relay the latest information provided by the property accurately. Nevertheless, please be aware that these prices are subject to change and a property may not update our company of these changes. Should any adjustments occur, we will do our utmost to advocate on behalf of our guests and secure the best possible pricing. Once again, thank you for your valuable input, and we are genuinely committed to making your stay as enjoyable and seamless as possible. If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
Posted 7 months ago
While communication with our Isle Blue representatives was good, our group found their payment processing to be a hassle and would have liked to have a simple link for each party to submit a credit card payment whenever they wanted to.
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Posted 8 months ago
I was not the one that received the information kit, I was one of the guests that went.
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Posted 8 months ago
It was a beautiful setting! I liked that you could hear the ocean waves! I would have liked more instruction on where to find lightswitches and fan controls labeled. Also, phone did not work for local calls so made it hard to contact local businesses.
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Posted 9 months ago
Isle Blue was easy to work with and their concierge service was extremely helpful! We would absolutely consider booking a Isle Blue property for a future vacation.
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Posted 9 months ago
Nice place
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Posted 10 months ago
the holiday was excellent and your service was very good. I would add that where you were relying on the local agent (Young Esates) matters were not quite as well managed. In particular, (i) the local agent failed to properly organise the nanny we had specifically asked for. In fact, we were expecting two full- time professional nannies. In reality, no one arrived on day 1 and on day 2 and for the rest of the week we had an unqualified but lovely girl to help. She needed quite a lot of help from the house staff to cope. In the end it didn't interfere with the enjoyment of our holiday but it could have been a bit of a disaster. (ii) Secondly, with regard to the invoices issued by Young Estates - I consider that the local agent's communication regarding these was not satisfactory. We were presented with substantial bills on the final day without any detailed breakdown or warning. In the end, I insisted that the agent visit the house (which she did in the hour before we left for the airport) to answer my queries and agree certain adjustments. But overall there should have been much better, more frequent and more comprehensive communication from Young Estates. Perhapa their agent was inexperienced and we still had a lovely holiday. The actual staff in the house were excellent. I am not holding Islcommunivcation. T0 and agree with them with me but i think it woudl have been
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Posted 10 months ago
We have had a good experience booking thru Isle Blue and we recommend it. We give a 5 Stars for the booking process and the villa we stayed. However we give a 3 Stars for the Concierge (before arrival not on site). The concierge service is advertised as: "Once your villa reservation is confirmed, a concierge will contact you to initiate planning and logistics for an easy and worry free experience." No one contacted us. We had to reach out. Then the concierge service was not as we would have expected it. Our review below is mainly based on the booking and the villa not the (before arrival) concierge.
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Posted 11 months ago
Good day Greg, Thank you for your feedback. We greatly appreciate any comments to improve our guest experience. Our concierge team reaches out to the head guest about 30 days prior to arrival. A review of your file indicates that our concierge was engaged with your wife (the head guest) with the vacation planning. We send a series of emails and prompts to assist with your planning. Our concierge team is always available. I'm sorry if we missed the mark on this occasion. We hope to welcome you back in the future. We have the option for guests to "opt in" on all email concierge communications that are sent to the head guest.
Posted 11 months ago
Great villa. Excellent support staff.
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Posted 1 year ago
The process was mostly smooth and went well except for when we were billed a service fee for our last payment by credit card that we were not aware of - it was $160. This was not clear when we made the initial payment and reservation. The concierge services did not go as well as we thought with pre-stocking and car rental.
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Posted 1 year ago
We had a family reunion of sorts... my wife and I, our two adult daughters and spouses and two small grandchildren aged 4 and 1. The house is beautiful with more than enough space for all of us. The pool was great--- very clean and well-maintained! We took advantage of both the canoe and paddle board. We took the canoe across to the other side of the bay where there was a great chance to explore the plant and animal life! The water is best for those activities, less so for swimming. The beach area was very clean and nice. There are some very nice beaches very close by also. One thing to keep in mind is that there may very well be a surcharge for air conditioning-related electricity usage. We were thoughtful (though not obsessional) about our AC usage, making sure to turn it off at night (We were there in March and the nighttime temp was pretty cool... no need for A/C.) At check out, there was an $85 surcharge based on our usage at the end of a one-week stay. (The concierge comes over at check out time to check the meter.)
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Posted 1 year ago
Our family had a wonderful vacation at Sunset Close due to all of Stephanie's help ahead of arriving in Providenciales. She made sure all of our needs were met while traveling with a one-year-old and four-year-old. Many thanks to Stephanie. Dineesh was also most helpful in her responses to my texts! The reason for the four stars was our concierge Julian. While he met us for check-in, he was rushed and constantly checked his phone. Julian walked me and my son-in-law through the villa at a hurried pace. We were grateful for the Sunset Close Binder as that provided us with guidance for staying at the Villa. When we were leaving, Julian just came and checked the electric meter and departed. We would have expected him to come in, check and see how our stay was etc. That said, the Villa was amazing - the kitchen had everything we needed to prepare meals. The bedrooms were gorgeous, the beds were most comfortable. The bed linens were soft, the bath towels and beach towels were plentiful! The mid-week cleaning was very thorough. Most of all the pool and the views were stunning. Sunset Close is a gorgeous place to spend time in Provo!
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Posted 1 year ago
Isle Blue is rated 4.7 based on 761 reviews