Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.74

4.7 Rating 1,076 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 8th March 2026

624

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great villa. Excellent support staff.”

Helpful Report

Posted 2 years ago

“The process was mostly smooth and went well except for when we were billed a service fee for our last payment by credit card that we were not aware of - it was $160. This was not clear when we made the initial payment and reservation. The concierge services did not go as well as we thought with pre-stocking and car rental.”

Helpful Report

Posted 3 years ago

“We had a family reunion of sorts... my wife and I, our two adult daughters and spouses and two small grandchildren aged 4 and 1. The house is beautiful with more than enough space for all of us. The pool was great--- very clean and well-maintained! We took advantage of both the canoe and paddle board. We took the canoe across to the other side of the bay where there was a great chance to explore the plant and animal life! The water is best for those activities, less so for swimming. The beach area was very clean and nice. There are some very nice beaches very close by also. One thing to keep in mind is that there may very well be a surcharge for air conditioning-related electricity usage. We were thoughtful (though not obsessional) about our AC usage, making sure to turn it off at night (We were there in March and the nighttime temp was pretty cool... no need for A/C.) At check out, there was an $85 surcharge based on our usage at the end of a one-week stay. (The concierge comes over at check out time to check the meter.)”

Helpful Report

Posted 3 years ago

“Our family had a wonderful vacation at Sunset Close due to all of Stephanie's help ahead of arriving in Providenciales. She made sure all of our needs were met while traveling with a one-year-old and four-year-old. Many thanks to Stephanie. Dineesh was also most helpful in her responses to my texts! The reason for the four stars was our concierge Julian. While he met us for check-in, he was rushed and constantly checked his phone. Julian walked me and my son-in-law through the villa at a hurried pace. We were grateful for the Sunset Close Binder as that provided us with guidance for staying at the Villa. When we were leaving, Julian just came and checked the electric meter and departed. We would have expected him to come in, check and see how our stay was etc. That said, the Villa was amazing - the kitchen had everything we needed to prepare meals. The bedrooms were gorgeous, the beds were most comfortable. The bed linens were soft, the bath towels and beach towels were plentiful! The mid-week cleaning was very thorough. Most of all the pool and the views were stunning. Sunset Close is a gorgeous place to spend time in Provo!”

Helpful Report

Posted 3 years ago

“For the most part I (we) were pleased with the Isle Blue experience. The property itself was excellent and in very good condition. The cleaning and mtc staff were friendly, and completed their work efficiently and professionally. We were slightly disappointed to learn that we could not use the kayaks on the open water but had to limit use to the Chalk Sound. Also the hot tub was no longer usable as a hot tub but rather as an ornamental piece. We were not told of this in advance. Also we were not told that in addition to the damage deposit with Isle Blue that we had to leave a 2nd deposit on behalf of the owner with the property manager. Again this was something we were not informed of. Otherwise a beautiful well appointed property. We would recommend the owners consider providing paddle boards for use in the main water system in addition to kayaks for use in the main water body.”

Helpful Report

Posted 3 years ago

“Disappointed with time for deposit return”

Helpful Report

Posted 3 years ago

“Good company very nice people and very helpful”

Helpful Report

Posted 3 years ago

“Very responsive, helpful and thorough”

Helpful Report

Posted 3 years ago

“I wish we had rented directly from the management company for our villa. The handoff from Isle Blue to Cabo Villas was not efficient. The local concierge did not have details on our activity bookings and was not happy that we had not booked directly. I would recommend Isle Blue for some other locations, but not Cabo.”

Helpful Report

Posted 3 years ago

Good day Jenny, Thank you for your feedback. We looked into the matter and your trip itinerary and planning were indeed sent to the local concierge and property manager initially on Nov 27th and then a final itinerary was sent on December 13th. We are not sure why the local concierge misrepresented themselves. We are looking further into the matter to have the property manager correct their shortcomings. We wish to thank you for providing this insight so we can continue to optimize our guest experience. Our apologies for any disappointing impressions. Have a wonderful holiday season. Isle Blue

Posted 3 years ago

“The only improvement would be the lack of hot water. Otherwise the experience was great. The chef and staff were absolutely wonderful. The place was amazing with its proximity to the beach h and access to drivers and selecting the meals with the chef. I would highly recommend this place to family and friends.”

Helpful Report

Posted 3 years ago

“The home was beautiful but the service was a bit off in a couple of places. We had a couple of days without fresh towels for bathing or swimming. On the last day, we had cleaning people come at 9:30 am asking for our sheets and cleaning around us while we tried to enjoy our last few hours. Other than that everything was great!”

Helpful Report

Posted 3 years ago

“I loved the villa on the beach. Chef and maid were awesome.”

Helpful Report

Posted 3 years ago

“My family and friends recently stayed at Seascape in St. Peter, Barbados. The accommodations were very nice and the beach was absolutely beautiful. Some of us swam 2 or 3 times a day in the sea. It just beckoned all the time! Isle Blue was very helpful and easy to work with. My only disappointment was the amount of construction that was happening on each side of the villa which often had the driveway blocked and we would have to ask the workers to clear the equipment so we could enter or leave. There wasn't a problem getting them to do it, but it was a huge inconvenience, to say the least. Also, the staff... Norma, Roslyn and Pam were so accommodating, helpful and responsive!! They truly made our vacation even more special and enjoyable.”

Helpful Report

Posted 3 years ago

“The home was beautiful. The view was delightful. The staff was amazing. Please check with staff before using concierge for services.”

Helpful Report

Posted 3 years ago

“Isle was very responsive and accommodating.”

Helpful Report

Posted 3 years ago

“Excellent location, well maintained. But it has a fair amount of wear and tear. Lots of chipped tiles, floors, countertops and appliances. Pictures on the website show the place when it was almost new.”

Helpful Report

Posted 3 years ago

“My husband‘s 50th celebration and friends getaway was absolutely phenomenal. The chef and the staff were amazing. The only problem that existed for us was the fact that I did not feel as informed about having an experience like this as I should’ve been. For example when I reached out about example menus I was told that the chef would sit down and plan the week out with us. It did not happen quite that way we were informed of meal ideas each day. We also were not aware how extensive the Butler service was so it took us off guard and felt a little controlling at first but we quickly adjusted and appreciated the outstanding care that was shown to us. I think moving forward you should consider having more conversations with your gas before they arrive versus just emails and allow your guest to speak with either Butler or the chef to make sure that everything comes together and the trip is well planned from the perspective of your guests.”

Helpful Report

Posted 3 years ago

“A little bit of a disappointment when we wanted to connect with a concierge prior to 30 days before our trip. We were told no one was available because they were quite busy. I relied on someone else to book restaurant reservations, cooking class and two day trips.”

Helpful Report

Posted 3 years ago

“The concierge(s) we’re very helpful and responsive, the property and staff were perfect! The chef was excellent and the house and grounds beautiful.”

Helpful Report

Posted 3 years ago

“Great customer service. Very attentive. Hands on concierge. Very transparent.”

Helpful Report

Posted 3 years ago

Isle Blue is rated 4.7 based on 1,076 reviews