Isle Blue Reviews

4.7 Rating 768 Reviews
94 %
of reviewers recommend Isle Blue
4.7
Based on 768 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.6 out of 5
Read Isle Blue Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 28th March 2024
Amy
Isle Blue 5 star review on 20th March 2024
Tara
Isle Blue 5 star review on 20th March 2024
Tara
Isle Blue 5 star review on 20th March 2024
Tara
Isle Blue 5 star review on 20th March 2024
Tara
Isle Blue 5 star review on 18th March 2024
Megan
Isle Blue 5 star review on 16th January 2024
Cathy
233
Anonymous
Anonymous  // 01/01/2019
For the most part I (we) were pleased with the Isle Blue experience. The property itself was excellent and in very good condition. The cleaning and mtc staff were friendly, and completed their work efficiently and professionally. We were slightly disappointed to learn that we could not use the kayaks on the open water but had to limit use to the Chalk Sound. Also the hot tub was no longer usable as a hot tub but rather as an ornamental piece. We were not told of this in advance. Also we were not told that in addition to the damage deposit with Isle Blue that we had to leave a 2nd deposit on behalf of the owner with the property manager. Again this was something we were not informed of. Otherwise a beautiful well appointed property. We would recommend the owners consider providing paddle boards for use in the main water system in addition to kayaks for use in the main water body.
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Posted 1 year ago
Disappointed with time for deposit return
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Posted 1 year ago
Good company very nice people and very helpful
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Posted 1 year ago
Very responsive, helpful and thorough
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Posted 1 year ago
I wish we had rented directly from the management company for our villa. The handoff from Isle Blue to Cabo Villas was not efficient. The local concierge did not have details on our activity bookings and was not happy that we had not booked directly. I would recommend Isle Blue for some other locations, but not Cabo.
Helpful Report
Posted 1 year ago
Good day Jenny, Thank you for your feedback. We looked into the matter and your trip itinerary and planning were indeed sent to the local concierge and property manager initially on Nov 27th and then a final itinerary was sent on December 13th. We are not sure why the local concierge misrepresented themselves. We are looking further into the matter to have the property manager correct their shortcomings. We wish to thank you for providing this insight so we can continue to optimize our guest experience. Our apologies for any disappointing impressions. Have a wonderful holiday season. Isle Blue
Posted 1 year ago
The only improvement would be the lack of hot water. Otherwise the experience was great. The chef and staff were absolutely wonderful. The place was amazing with its proximity to the beach h and access to drivers and selecting the meals with the chef. I would highly recommend this place to family and friends.
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Posted 1 year ago
The home was beautiful but the service was a bit off in a couple of places. We had a couple of days without fresh towels for bathing or swimming. On the last day, we had cleaning people come at 9:30 am asking for our sheets and cleaning around us while we tried to enjoy our last few hours. Other than that everything was great!
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Posted 1 year ago
I loved the villa on the beach. Chef and maid were awesome.
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Posted 1 year ago
My family and friends recently stayed at Seascape in St. Peter, Barbados. The accommodations were very nice and the beach was absolutely beautiful. Some of us swam 2 or 3 times a day in the sea. It just beckoned all the time! Isle Blue was very helpful and easy to work with. My only disappointment was the amount of construction that was happening on each side of the villa which often had the driveway blocked and we would have to ask the workers to clear the equipment so we could enter or leave. There wasn't a problem getting them to do it, but it was a huge inconvenience, to say the least. Also, the staff... Norma, Roslyn and Pam were so accommodating, helpful and responsive!! They truly made our vacation even more special and enjoyable.
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Posted 1 year ago
The home was beautiful. The view was delightful. The staff was amazing. Please check with staff before using concierge for services.
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Posted 1 year ago
Isle was very responsive and accommodating.
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Posted 1 year ago
Excellent location, well maintained. But it has a fair amount of wear and tear. Lots of chipped tiles, floors, countertops and appliances. Pictures on the website show the place when it was almost new.
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Posted 1 year ago
My husband‘s 50th celebration and friends getaway was absolutely phenomenal. The chef and the staff were amazing. The only problem that existed for us was the fact that I did not feel as informed about having an experience like this as I should’ve been. For example when I reached out about example menus I was told that the chef would sit down and plan the week out with us. It did not happen quite that way we were informed of meal ideas each day. We also were not aware how extensive the Butler service was so it took us off guard and felt a little controlling at first but we quickly adjusted and appreciated the outstanding care that was shown to us. I think moving forward you should consider having more conversations with your gas before they arrive versus just emails and allow your guest to speak with either Butler or the chef to make sure that everything comes together and the trip is well planned from the perspective of your guests.
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Posted 1 year ago
A little bit of a disappointment when we wanted to connect with a concierge prior to 30 days before our trip. We were told no one was available because they were quite busy. I relied on someone else to book restaurant reservations, cooking class and two day trips.
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Posted 1 year ago
The concierge(s) we’re very helpful and responsive, the property and staff were perfect! The chef was excellent and the house and grounds beautiful.
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Posted 1 year ago
Great customer service. Very attentive. Hands on concierge. Very transparent.
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Posted 1 year ago
Closets and some parts of home smells funny and has unpleasant smell and food was not really what I expected but the property itself is beautiful private beach is not swim friendly but it was great for kayak
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Posted 1 year ago
Isle Blue was a good experience overall, not amazing but good. e-mail communication was slow but we did receive the responses. The Villa was a bit misleading (the pictures look better than the reality) but the services given were ok. i would use them again and recommend them.
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Posted 1 year ago
The Isle Blue concierge were very helpful during the process. A representative came out to Tamarind Villa and helped us book a Catamaran tour. The tour was nice but we all agreed that having three young kids a private tour would have been more recommendable. Next time I guess!
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Posted 1 year ago
Was difficult to reach someone initially, but was able to reserve the villa and loved the house. Service was very prompt and easy.
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Posted 1 year ago
Isle Blue is rated 4.7 based on 768 reviews