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Isle Blue Reviews

4.7 Rating 791 Reviews
94 %
of reviewers recommend Isle Blue
Company Reviews Product Reviews
589
 Metrics Info
4.7
Based on 791 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.6 out of 5
Read Isle Blue Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Karl L
Verified Buyer
“I think you are good at signing up customers, OK at providing information by way of preparation, and then quite average at following through on location. We ended up doing most of our arrangements ourselves because the concierge assigned to us was either not answering phone calls or misunderstanding our needs. The worst thing was that there was an attempt to charge us twice for the maid services at the end, plus we had to pay an unforeseen AC charge as if AC is optional in island locations.”
Helpful Report
Posted 4 years ago
Katrina H
Verified Buyer
“Decent experience with Isle Blue”
Helpful Report
Posted 4 years ago
Darla G
Verified Buyer
“As far as Isle Blue the company goes they did great at getting our questions answered and a timely and professional manner.”
Helpful Report
Posted 4 years ago
Jill P
Verified Buyer
“I loved my vacation, but a bit disappointed with Isle Blue. I was not given options of my concierge credit and found myself many days into my vacation reaching out for the options. If something is offered, it’s up to the company to let the client know. We shouldn’t have to be over 1/2 way through our vacation and remember there is a credit available, but not sure of the options. There was no communication.”
Helpful Report
Posted 4 years ago
Parminder H
Verified Buyer
“10 out of 10 for the villa but we thought the cook was included but found out it was additional.Very good communication by Isle Blue when booking was made.”
Helpful Report
Posted 4 years ago
We are delighted to see that you enjoyed your stay at Turtle Point and we are very grateful for your review. In regards to the cook, a cook is normally included with the villa but as part of the very special last minute deal you received, we disclosed that the cook services would not be included at that rate but can be arranged for an additional fee. Please let us know if you have further concerns. We hope to welcome you back to any of our properties.
Posted 4 years ago
Monica P
Verified Buyer
“Great coordinator and emails, however we were told the cook was included and then found out we had to pay her. We feel we are owed that $ we put out so she would be paid. Transparency is very important when you are considered a luxury accommodation. Monica Patrick”
Helpful Report
Posted 4 years ago
Michael R
Verified Buyer
“Very helpful in getting all my arrangements made and working with me on various questions regarding my stay.”
Helpful Report
Posted 4 years ago
Charles D
Verified Buyer
“All went very smoothly with prompt assistance with tying up the timing of the apartment and flights. Communication good. Responses to queries prompt.”
Helpful Report
Posted 4 years ago
Kelsey L
Verified Buyer
“Good communication”
Helpful Report
Posted 4 years ago
Pamela S
Verified Buyer
“The villa an staff were exceptional. Photos didn't due villa justice. One complaint, prefer more personal service. Everything by email only, other than that no complaints.”
Helpful Report
Posted 4 years ago
Simon R
Verified Buyer
“Isle Blue has responded quite well to all request with all reminders when needed. Very good experience overall”
Isle Blue 4 star review on 27th November 2018
Helpful Report
Posted 5 years ago
Vanessa D
Verified Buyer
“Rob has been efficient and incredibly helpful over the last couple of years. All fast to reply and respond to emails - despite the time difference!! His efforts to provide accurate information has made a huge difference and always has our best interests at the fore”
Helpful Report
Posted 5 years ago
Janice J
Verified Buyer
“Isle Blue needs to supply guests with a better package.”
Helpful Report
Posted 5 years ago
Liz K
Verified Buyer
“Great correspondence via email. Accommodating request for early check in. Very clean apartment and grounds!”
Helpful Report
Posted 5 years ago
Sharon W
Verified Buyer
“We loved the Villa in Barbados and had a wonderful driver to take us around this beautiful island. Hoping to have availability in additional islands.”
Helpful Report
Posted 6 years ago
Isle Blue is rated 4.7 based on 791 reviews
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