Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.73

4.7 Rating 961 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 11th May 2025

Eve

Isle Blue 5 star review on 24th April 2025

Melanie

Isle Blue 5 star review on 9th April 2025

Alexandra

269

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of the contacts we had with Isle Blue were fantastic. They were so helpful in getting the property booked and dealing with a few logistical issues. We had a fabulous experience at the property. We had our daughters wedding at the villa and everything was perfect. Isle Blue was very good at following up to ensure all the little details were taken care of before we left for our trip. Communication regarding payment, deposits, etc... was very clear and timely.”

Helpful Report

Posted 3 years ago

“The booking was easy and the agent most helpful. The Villa was perfect fir our needs but in one bedroom the air con unit needs to be renewed : it is very very loud and smelly. Denise, our maid was lovely and very good .”

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Posted 3 years ago

“Nice houses and locations to select from. A little bit of a disconnect between Isle Blue and the company in St. Martin that actually takes care of things. Everything considered it was a pleasant experience.”

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Posted 3 years ago

“efficient and honest. Good communications. what you see is what you get.”

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Posted 3 years ago

“Their response time is great. I would highly recommend them. The only issue we had is that we wanted to pre book transfers, excursions, activities way in advance of our arrival to make sure they weren’t sold out. They told us they were only able to do it within 30 days of arrival, so I ended up doing it with the property directly. Other than that they were great to work with and very prompt with service and replies.”

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Posted 3 years ago

“Isle Blue provided good service with booking the Sunset Villa. Response time was within 24-48 hours whenever we had questions while planning our vacation. Concierge services were ok. Wish concierge would have shared some recommendations for daily activities and explained what was on the French and Dutch Side regarding activities and excursions.”

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Posted 3 years ago

“Isle Blue was professional and informative of all trip information.”

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Posted 3 years ago

“Confusion with the first villa and the canceled after I already bookedit, I had to find my own replacement, could have been more helpful”

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Posted 3 years ago

“THE PROPERTY AND AMENITIES WERE VERY NICE. OUR ACCOMODATIONS WERE VERY NICE AS WELL.”

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Posted 3 years ago

“Very nice experience, however, it was very far from the main attractions on the island. Everything else was exceptional.”

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Posted 3 years ago

“Very helpful and charming staff. Especially Sue head of concierge who had a very difficult job. Would be 5 stars except for unsuitable villa”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Thoroughly enjoyed our stay! The Villa was absolutely amazing. Ran into some issues with the actual concierge services (Villa checks, prestock, etc) but outside of that, it was a good stay.”

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Posted 4 years ago

“Every thing was great. Only let down was we were not met at the airport as told we would. We received a phone call while waiting to say house wasn't ready and suggestion that we go for lunch. All fine, but we didnt know where we were going so eventually met up with rep at Avis who we followed to villa and then walked to lunch.”

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Posted 5 years ago

“Service was overall good and easy going. Our main contact changed several time. So we had to deal with various persons, but did not miss any information. Arriving once on the island we did not have anymore contact to the agency.”

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Posted 5 years ago

“1. Meet at airport was very poor. No last name on a sign and sign did not say Isle Blue. 2. House ok but pool useless. No shallow end. All 7' deep. Big concern with children. 3. Weird driveway entrance. 4. Beds way too low. Not really comfortable. 5. Was not made aware of gate at entrance to tract in first meeting at house. It was in the info binder but did not read it and couldn't figure out how to get out to dinner on first night.”

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Posted 5 years ago

“I think you are good at signing up customers, OK at providing information by way of preparation, and then quite average at following through on location. We ended up doing most of our arrangements ourselves because the concierge assigned to us was either not answering phone calls or misunderstanding our needs. The worst thing was that there was an attempt to charge us twice for the maid services at the end, plus we had to pay an unforeseen AC charge as if AC is optional in island locations.”

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Posted 5 years ago

“Decent experience with Isle Blue”

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Posted 5 years ago

“As far as Isle Blue the company goes they did great at getting our questions answered and a timely and professional manner.”

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Posted 5 years ago

“I loved my vacation, but a bit disappointed with Isle Blue. I was not given options of my concierge credit and found myself many days into my vacation reaching out for the options. If something is offered, it’s up to the company to let the client know. We shouldn’t have to be over 1/2 way through our vacation and remember there is a credit available, but not sure of the options. There was no communication.”

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Posted 5 years ago

Isle Blue is rated 4.7 based on 961 reviews