I think you are good at signing up customers, OK at providing information by way of preparation, and then quite average at following through on location. We ended up doing most of our arrangements ourselves because the concierge assigned to us was either not answering phone calls or misunderstanding our needs. The worst thing was that there was an attempt to charge us twice for the maid services at the end, plus we had to pay an unforeseen AC charge as if AC is optional in island locations.