Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.74

4.7 Rating 1,174 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 1,174 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 23rd October 2026

Kay

Isle Blue 5 star review on 25th July 2026

Humont (

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent location, well maintained. But it has a fair amount of wear and tear. Lots of chipped tiles, floors, countertops and appliances. Pictures on the website show the place when it was almost new.”

Helpful Report

Posted 4 years ago

“My husband‘s 50th celebration and friends getaway was absolutely phenomenal. The chef and the staff were amazing. The only problem that existed for us was the fact that I did not feel as informed about having an experience like this as I should’ve been. For example when I reached out about example menus I was told that the chef would sit down and plan the week out with us. It did not happen quite that way we were informed of meal ideas each day. We also were not aware how extensive the Butler service was so it took us off guard and felt a little controlling at first but we quickly adjusted and appreciated the outstanding care that was shown to us. I think moving forward you should consider having more conversations with your gas before they arrive versus just emails and allow your guest to speak with either Butler or the chef to make sure that everything comes together and the trip is well planned from the perspective of your guests.”

Helpful Report

Posted 4 years ago

“A little bit of a disappointment when we wanted to connect with a concierge prior to 30 days before our trip. We were told no one was available because they were quite busy. I relied on someone else to book restaurant reservations, cooking class and two day trips.”

Helpful Report

Posted 4 years ago

“The concierge(s) we’re very helpful and responsive, the property and staff were perfect! The chef was excellent and the house and grounds beautiful.”

Helpful Report

Posted 4 years ago

“Great customer service. Very attentive. Hands on concierge. Very transparent.”

Helpful Report

Posted 4 years ago

“Closets and some parts of home smells funny and has unpleasant smell and food was not really what I expected but the property itself is beautiful private beach is not swim friendly but it was great for kayak”

Helpful Report

Posted 4 years ago

“Isle Blue was a good experience overall, not amazing but good. e-mail communication was slow but we did receive the responses. The Villa was a bit misleading (the pictures look better than the reality) but the services given were ok. i would use them again and recommend them.”

Helpful Report

Posted 4 years ago

“The Isle Blue concierge were very helpful during the process. A representative came out to Tamarind Villa and helped us book a Catamaran tour. The tour was nice but we all agreed that having three young kids a private tour would have been more recommendable. Next time I guess!”

Helpful Report

Posted 4 years ago

“Was difficult to reach someone initially, but was able to reserve the villa and loved the house. Service was very prompt and easy.”

Helpful Report

Posted 4 years ago

“Chef Roy and the entire staff was great. The only problem was we were without WIFI for 2 days. We were told that it would be back later that night but that never occurred. This problem cost me a bit of money since my job relies on WIFI. Was disappointed that it never came back up before we left.”

Helpful Report

Posted 4 years ago

“Booking went very well, property was terrific, and the service on property were great!”

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Posted 4 years ago

“Prior to arrival, outstanding service. Once we were there, the staff was not as responsive when needed.”

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Posted 4 years ago

“our villa was amazing and the location was perfect. It was the most relaxing vacation we have ever had. I appreciated being able to set up expedited assistance in the airport as well as our roundtrip transportation through the Isle Blue site. My only criticism is that it was not explained to us that the food we were buying is what the cook would be used to make our meals. It would have been a great idea to have a list of meals she can make and then allow us to choose from those. We had to send someone out to get food for her to make our meals. I thought the list of food was for snacks and such.”

Helpful Report

Posted 4 years ago

“The home was gorgeous!”

Helpful Report

Posted 4 years ago

“Lacks proactive concierge service, something we feel should be a standard at this level of rental and what we've experienced with other rental service providers. In the question below, "How quick did the company reply to your queries?"... The selections only go up to a week but the real answer was never. Something that will likely have me looking at other providers next time round.”

Helpful Report

Posted 4 years ago

“Great location and villa. However there are some basic things that, for the price, were unacceptable. The two umbrellas for the day beds were defective, the toilet seats needed tightening, the internet was spotty and unreliable, the dishes/ crock ware were for only 4 people.”

Helpful Report

Posted 4 years ago

“Isle of Blue was very responsive. We enjoyed our stay in Turks & Caicos. It would have been nice to have a printed guidebook at the Villa with more local recommendations. With so many emails and apps to travel these days, having printed instructions for things like sound systems and printed recommendations for local restaurants, suggested local activities, grocery and taxi services would have been helpful. Also having a property manager or house keeper check in at the Villa occasionally and to clean up around pool/wash towels during our stay would have been nice. We’ve had this at other island villas without extra charge.”

Helpful Report

Posted 4 years ago

“Serenity on the beach was just perfect.”

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Posted 4 years ago

“Fantastic service in booking and upto arrival, getting the deposit refund a little less professional”

Helpful Report

Posted 4 years ago

“Very easy to book a vacation with all elements - lodging, car, groceries, activities, etc. Concierge was slow to respond at times.”

Helpful Report

Posted 4 years ago

Isle Blue is rated 4.7 based on 1,174 reviews