Isle Blue Reviews

4.7 Rating 761 Reviews
94 %
of reviewers recommend Isle Blue
4.7
Based on 761 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.6 out of 5
Read Isle Blue Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 18th March 2024
Megan
Isle Blue 5 star review on 14th March 2024
Teresa
Isle Blue 5 star review on 6th March 2024
Rob
Isle Blue 5 star review on 6th March 2024
Rob
Isle Blue 5 star review on 6th March 2024
Rob
Isle Blue 5 star review on 6th March 2024
Rob
Isle Blue 5 star review on 22nd February 2024
Kelsey
457
Anonymous
Anonymous  // 01/01/2019
Saline Reef....while it was a beautiful setting, island and villa....better check the mattresses before you sleep. We were commenting on how comfortable they were and wondered what brand they were. When we peeled back the bedding we discovered many many stains of who knows what. Complaints fell on deaf ears. We spend the rest of our vacation on the couches. That was in 2021. I wonder if they've changed them yet. Another complaint - there were people there all the time. We couldn't get rid of them.
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Posted 12 hours ago
We found them officious and inflexible
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Posted 2 months ago
There was several breaks in communication from Isle Blue and the villa: Instead of food being selected for just the arrival dinner and the next day; the staff needs the first 3 days selected upfront. Allergies were also a miss. Staff didn’t have allergy list for food. Amex is not accepted at the house — I wish this was communicated prior, also expectations to bring cash for a tip for the staff. The wording in the site of the 23% service fee was made to believe that went to the staff if we chose to use the chef services. That is not the case.
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Posted 3 months ago
The staff was very friendly and anything we needed, they did their best to supply. That is the only reason this is 2 stars and not 1. The communication between Isle Blue and the Villa needs improvement. When we arrived, the villa was under the impression we didn’t need food services everyday and they only have enough food for the first night and breakfast the next morning (that’s what we preselected). We had to scramble to set up lunch and the next dinner. Isle Blue needs to start communicating with the paying guest 48 hours of meals, not just the first night. This caused a massive hiccup for 10 people. Also, allergies were not relayed making the first night tough for two people on our trip. Another odd encounter, Isle Blue provides the pickup car from the airport but not the return car back on departure. That’s ok, but the company they use for arrival, isn’t the same company we pay for on departure. This also caused hiccups throughout the week. The bathrooms need maintenance as parts and pieces in the showers have been neglected. Tile is missing on the pools. Ants all over the main level — when you see the location it’s breathtaking and truly gorgeous. I just hope Isle Blue gets it together and corrects some of these hiccups. We had some rat issues. They were called opossums however in North Carolina, we call them rats. Running all over at night, dining room, outside by the pool etc. I also agree with the previous review feedback regarding towels and plumbing issues. The towels were not great - would have expected nice large fluffy ones in a property of this calibre (including the pool towels). The plumbing was also problematic.
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Posted 4 months ago
I was disappointed in the the lack of support and communication provided.
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Posted 1 year ago
The trip was wonderful, The house we great and the staff on the ground was great. The pre trip "concierge service." was weak at best and not concierge service, but more of a "you can do that through our website" process. 2 examples. We wanted to book multiple massages at the same time. The site won't let you do it. So time wasted trying to book, then multiple emails back and forth to get it booked. Second issues. Days before trip, received email that we need house insurance. I pick the level of insurance and checked out. The next day I got another email saying I had to pick the next tier because of the house level. Yet again logged in (with issues) and added the next level. Just clunky, why not prescribe the level required the first time. Lastly when we got home the charges we scattered out on our card, so trying to figure out what charge went to what was a process, vs just having an invoice or having all the charges come at once with a portfolio of charges. I'm not sure what value Isle Blue provided.
Helpful Report
Posted 1 year ago
Good day Thank you for your feedback and suggestions. We are grateful for ideas on how to improve our client experience. We are delighted to offer the best in class vacation planning and guest support platform in our industry. Along with offering the finest villas in the world, we offer clients the unique ability to plan out their vacation experience all on one platform in an efficient way that saves hours of planning. We offer extensive list of curated experiences and services to optimize the vacation experience. Guests can book fast track transfers, rental cars, transportation, chef services, in villa spa services, charters and fabulous experiences. it is our mission to provide the latest innovation and IT solutions to our guests that include complete control and real time access to vacation planning tools. We understand that certain unique circumstances may arise that require additional assistance and instructions that we provide may be overlooked. We have forwarded your comments to our Experiences team to find solutions for these unique circumstances and improve communications of instructions. Thank you once again for your insight. Happy travels.
Posted 1 year ago
I was not told the truth about the property we rented and no one responded when I asked for assistance.
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Posted 1 year ago
Good day Chuck, Thank you for your review. I will be happy to address your concern. Please note that you did not reach out to our company but I understand that you communicated with the local property manager. For your clarification, at no point do we advertise the property as a beachfront property or has access to a beach. The initial villa you reserved was a beachfront property but you cancelled that reservation and booked the other property without our input or consult. You may have conflated the two properties. We do appreciate your feedback.
Posted 1 year ago
Pretty much all Isle Blue did was have a good website with pretty photos. There was not much help planning things for our trip. The beautiful hot tubs at the house never worked the entire time we were there. I would not use this company again.
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Posted 1 year ago
No ac in the common area …. We were over taken with bugs/mosquitoes. The shower was inadequate. The house keeper was great.
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Posted 1 year ago
House was beat up Service terrible No cleaning services View not the same as posted - overgrown hedge Cockroaches in kitchen
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Posted 2 years ago
This vacation home was very nice for our honeymoon. The air didn’t work On arrival as well as dryer so service men were in and out the first 48hrs of our honey moon. We was suppose to get a 2 day refund and never received it. The only reason I’m giving it a 2 stars because they have not settle on what they agreed to do.
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Posted 2 years ago
Good day TaQuita, Thank you for your comments. We were unaware of your situation and refund offer by the property manager. We will be happy to look into it and get back to you promptly. Our apologies for any inconvenience.
Posted 2 years ago
The concierge wasn’t very responsive to some of our questions. Overall I’d rather book through VRBO because the service left a lot to be desired.
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Posted 2 years ago
Good day Katie, Thank you for your review. I looked into your account. While our concierge readily replied to your emails promptly and set up your arrival logistics and coordinated your chef services promptly, we do see there was a delayed communication when you asked about a cancellation and postponement. There is an inherent delay in these communications since we need to await a response from the property owner or manager. Unfortunately it can take some time to get a reply from the property. We do apologize for that but the cancellation and postponement policy is set by the property itself. It is not our policy so we must defer to the owner representative. We wish you the best in your future travels.
Posted 2 years ago
Not impressed they were not nearly as good as other firms I have dealt with. They did not inform me when COVID 19 requirements changed for Turks and Caicos. They did not inform me that the menu that was sent to me was for a chef who would not be at the house and that the current chef could not make anything on that menu. I dealt with 5 different people over the course of planning. they did not inform me that because of hurricanes the beach that was at the house was gone and that the water camr right up to the wall.
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Posted 2 years ago
Upon arriving we learned that the Isle Blue local concierge who was supposed to meet us at the house could not come. They also did not arrange for the departure transfer like they were supposed to. The actual villa manager was amazing and fixed this for us but Isle Blue did a terrible job with communication. Also, Isle Blue told us there was a $5000 deposit for food required. The villa chef and concierge were told to spend all of that budget and said that was so much more than normal and had no idea we were required to pay this. Terrible communication which resulted in is spending so much more on food than required. Advice - book directly with the villa and don’t pay for an agency. Never again.
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Posted 2 years ago
Good day Kristen, Thank you for your review and we are sorry to hear about your experience. We will look into this matter and get back to you. In regards to the food deposit, this is not our policy but set by the property. Under no circumstance did we instruct them on how to spend the deposit and certainly not to spend all of the budget. They are only to cover the cost of food and beverages associated with the chef service. They are to refund you any unused portion. That is a blatant misrepresentation by the property and one we will correct for you. We will look into the arrivals issue as well. We are terribly sorry for this and will get back to you promptly once we have answers. Thank you for providing this critical feedback as it allows us to properly address a property's performance.
Posted 2 years ago
We were not honored what was agreed. Very sneaky and misleading.
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Posted 6 years ago
Thank you for your feedback. We are very sorry to hear about your impression. I looked into your stay and it appears that your dissatisfaction arises from the use of the concierge credit that was extended to you. Please note that due to security and liability, property owners need to authorize vendors. Therefore, the credit can only be used on authorized vendors. I know you wanted to use the credit on non-eligible services but the credit can only be applied to vendors that are authorized to enter the property. As we noted, we made an exception to your situation and will apply the unused credit to any future bookings. If you have further concerns, please contact us and I will be delighted to assist you. Thank you once again for providing feedback.
Posted 6 years ago
Isle Blue is rated 4.7 based on 761 reviews