Erika
Overall, the villa and our housekeeper, Keshia, were absolutely amazing! The property and Keshia’s hospitality far exceeded my expectations. The villa looks exactly as it is pictured – inside and out. Keshia prepared the meals that we asked for and provided some great suggestions, and every meal was fantastic! Keshia greeted us with such warmth and immediately made us feel at home. I would recommend this villa AND Keshia to anyone looking to stay in St. Lucia. However, there were a couple of hiccups prior to our arrival. Unfortunately, we were not provided with instructions to our villa and our driver was unable to find the location after driving around for several minutes. I made several attempts to reach our contact upon our approach to the villa on 10/14 with the phone number provided in our communications, but they were closed so there was no one available to help us, even though the communications indicated there was customer support 24/7. I sent an email in the hopes that I would receive follow-up assistance to get us to our villa. Sadly, I did not receive a follow-up email until 10/17, which stated, “Sorry for my delayed response to your email as it came in after hours on Friday. I am hoping you found the villa okay after sending the email.” This was very a disappointing experience, but Keshia saved the day with her amazing meal and welcoming aura. I would definitely still return to this villa despite the initial experience with the directions.
3 months ago
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Isle Blue has a 4.7 average rating from 575 reviews

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