While I didn’t stay at one of their properties yet, I would like to commend one of their agents, Sarah Gigli for going above and beyond with her customer service and communication. I was scrambling last minute to book what I thought was my dream villa, but had the hardest time hearing back from other agents from different companies who had the same listing. Sarah immediately got on the phone with me, made arrangements to accept my preferred payment method, and even txt’d me to make sure we were on the same page. She didn’t treat me like a dollar sign, but simply a human being who simply wanted to relax and celebrate my mother’s 60th year of life. Within less than a day, I had a contract, secured portal to upload my sensitive information, and transparency in whatever information I needed. Sarah is the golden standard for hospitality and I can’t thank her enough for her kindness and A++++ customer service!