I took my iPhone XR to have a new battery put in and since then it's not charging properly, turning itself off randomly and today I got a message asking me if I wanted to factory reset Craig's phone. Who is Craig? I took the phone back and they changed the battery but it's not better. I'm booked in with Apple now and will try and get a refund from ismash. Not worth the saving as in the end it'll cost more. Stick with Apple genuine engineers and parts
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