I strongly advise against bringing your Samsung phone to this store. To begin with, this company does not have a customer service phone number to call, you can only email and so far I have yet to receive a response from them. I brought my Samsung S22 Ultra for a simple screen repair on Saturday. When I booked online, the website stated that it would take 2-4 hours. I dropped off the phone and received an email over two hours later to state that the phone could not be repaired and I needed to pick it up. When I called the store, the 'technician' stated that they need to call Samsung HQ for a reset code to fix the screen and the office is only open Monday to Friday. I asked why the website allowed me to book this appointment and why he accepted it and he could not provide an explanation. I travelled all the way from Oxfordshire and they would not even offer the courtesy of a discount when they eventually fixed the phone on Monday. The technician stated that he has asked his manager to update the website to stop this as an ongoing problem but obviously they don't care enough about their customers to bother. Truly awful service across the board. The technician flatly denied responsibility and stated that the problem was with Samsung due to their policies. I'll be bringing my phone to the local repair shop next time. Terrible company.