I felt lied to about what I was able to purchase using a gift card as the magazine subscription I wanted only accepted direct debit. I was told by the telephone operator that it is in the small print but on my main card it stated that I could choose from over a thousand magazines. The website was awfully unclear and didn't explain properly that I couldn't use the gift voucher on certain magazines so I ended up having to ring your helpline twice where I felt my enquire was handled without empathy. Finally, when I had gone back into select a magazine that I really didn't want (as I couldn't buy the marketing magazine I wanted - not even offsetting the value against the magazine subscription and then payin the remainder) I ended up having an invalid card that had already been activated. I was given two £20 codes to make up the £40 voucher total as an additional code I was given on the phone also had been redeemed and so was not accepted. The pricing was unclear for magazine subscriptions too as a few times I selected a magazine, only to get to check out and find it costed more so I couldn't buy it with my gift card. I ended up buying something just for the sake of it as my friends had gone to the trouble to get me a gift card so I could choose the subscription I wanted- unfortunately it was not made clear to them at purchase that I would not be able to buy the one I specifically wanted. An unfortunate gift and a real pain to implement. It irks me that the gift card was for £40 but the subscription was for slightly less than that amount and no clear mention of what happens to that extra money has been made. I think the miscommunication on the card and the short-changing is borderline dishonest and the only saving grace is that your company is at least opening a channel of communication so you can listen and hopefully act upon their grievances.