I had exactly the same experience as Miss D Brown, the previous review here. I don't have connection on regular basis, its really annoying when you have on line session or my children have lessons online, the signal is lost usually for 5-10 minutes. when I call to Italk they say to do some manipulations with the plug on the wall, asking if there are any eclectic devises around as they may affect the router's work. what the hell is that?? do I need to switch off all the electricity in the house?? make special room for their router without any devices? all their solution is upgrade for more expensive tariff. Avoid!!! Avoid!!! Avoid!!!!! the worst company!!!!