I have had Italk in my home since febuary, i have just recieved April invoice, and noticed an additional charge of £18.00, i rang italk and they have advised this charge was from february when i had italk installed, i had to change the date of appointment of the installation because of a important hospital appointment, i was told by the advisor on the phone that i would 100% not be charged for this change of appointment, i then ring to find out what the additional charge is and they advise that it was for the change of appointment, i told them that i was told by them that i wouldn't be charged, the woman on the phone wasn't prepared to listen and said i am still liable to pay this fee, i then again explained what i was told when i changed the appointment, the lady on the phone then said i have to pay it or i would then have to pay my cancelation fee..... this company is a joke! Avoid like the plague.....