My 90 year old father in law was sold the internet but was not told that the minimum guaranteed speed was 1Mbs download . The average speed was advertised at 10Mbs. He actually needs a minimum of 5Mbs but despite several conversations with "Customer Service" no resolution has been offered. My only option is to flag this to BBCs Watchdog and Rip Off Britain to prevent other senior citizens being tied into a 2 year contract that is of no use to them!
