If I could leave less than one star I would had over year and half never sort my issues out all the phone line staff trained in come backs of screw the front of the plug off plug directly into wall, factory reset after 30 mins, get a wire from one room to the other to connect tv “why Gould I do that if I pay for wireless internet” also let me do speed check everything fine. “It isn’t there no connection.” Oh press hold reset for 5 second “never works” then after all they they try to sell you more internet and I should upgrade for extra £10 because somehow it’s my fault guess what it doesn’t work they ‘cannot see a fault no the line” absolutely shocking if you want internet I talk cannot provide it I’m customer 11278527 phoned emailed over more than 22 times this year worst internet company everrrrrrrrrrrrrrrrrrrrrrrr