I have always had fantastic experiences with itokri except the last time. After I made my purchase and paid up I am informed about the product being out of stock. I'm busy handling a small infant in a house with bad network!! So talking to your representatives took very long for me. Finally the matter got sorted and I had to settle for what you had, rather than what I wanted. By then I was about to leave town for a wedding (for which I bought what I bought to begin with from itokri).... Now the package has reached my home! I'm not home! Your representative promised me it will reach the different address where I was traveling to... But they still sent it home, which I left a week ago. Now I'm at the wedding, without the products I so dearly wanted and which I already spent money buying.