I ordered a pair of pants, I never heard another word but they we sure to charge me. I sent an email they said they were out of stock and would not be get them in and they would credit me. Got my credit card statement, no refund only a charge. Sent another email and 2 days later get an answer saying they sent my card a credit. I'll believe it when I see it. I had the same problem last year with guide boat and currently have been waiting for a pair of pants from Territory Ahead for 6 months, they don't answer my emails any more. I found out all 3 companies are all the same owners.