“they are the WORST!! I will never again order anything from them...they screwed up the order (couldn't get the name straight) but package did finally arrive - my friend then sent the shoes back for a larger size WEEKS AND WEEKS AGO and nothing has arrived...they have NO phone support - just endless TUNES...they should go out of business - their business conduct is unprofessional...I never want to get their stupid catalog again (it's ridiculous anyway)”
“RE: Thug Cap. Catalog description says "Made in Ireland". Sewn-in label on inside of cap says "Made in Poland". Company has not responded to me. Surely they know where their products are made. Why do they lie? Why ignore customers?”
“I ordered a dress within a few days of getting the catalog for a very upscale event. I bought major accessories for the dress and (2) weeks went by and even after seeing a confirmation from J peterman via email, the package didn't arrive. I called (7) times and spoke to different people overseas. I asked to speak to Supervisor and I was always told that one would call me-never received a call back. I was told finally that the dress was sold out and would not be restocked-I WAS IN TOTAL SHOCK-THEY NEVER REFUNDED MY CCARD. They never sent an email confirmation. So I went and ordered the dress again and the order went thru and I again received an email confirmation. I called a few days later and they also told me that the dress was sold out and would not be restocked!!!! This is outrageous. STILL NO SUPERVISOR OR AN AMERICAN FROM THE STATES has bothered to call me. I now have (12) calls logged in. They never offered me any compensation for all the INCONVENIENCE I HAVE GONE THRU. I don't have a dress for the occasion-J. PETERMAN does not provide good customer service. They have sunk in that area-VERY DISAPPOINTED!!!!! All the reps are overseas-no American reps to speak to-shame on them!!!!
Donna-former customer”
“Products are great but zero customer service. I ordered a black dress and received a plaid jacket instead. Returned the jacket but never received any communication about the replacement. Tried to call but was put on hold for a long time then a message to tell me to call back. This happened every time I called. No response when I tried to use the online Chat and only automated responses to my numerous emails. So they have my money but I don't have the dress, I don't have an apology and I don't have an explanation. Interesting business model --I wonder how long they'll stay in business.”
“Package not delivered . Twice
First answer ‘ someone named Keith signed for it , oh no that’s not yours .
Second answer . Can’t deliver to a PO Box and /or a street adress , although both are required when ordered , if both are on label . It confuses UPS
It makes no sense .”
“I have been a customer since the 90’s. I my closet has mostly their dresses. I bought a style in a 10. When it arrived, I needed an 8. Since there were few left, I paid to have it sent and was given a return label. Got sick. Back in hospital now. Got an email my return had expired. Called ‘customer service’ and was told since over 30 days couldn’t return the 10. Then told it would be reviewed and I would hear back the next day. I am back in hospital and days later, no response. This was an amazing company with exceptional customer service. Kinda like a London Harrods. Now it is treating customers as if they are shopping at K Mart. If you can’t remember them it is because they are long gone as Peterman will soon be. A tragedy.”
“Made the mistake of ordering one small item from them and I've been deluged with unsolicited marketing since then. Multiple catalogs a month (despite asking three times now to not receive them. Called customer service to address this, was on hold for 10 minutes and their system just hung up on me. HORRIBLE experience. Avoid this company at all costs. The only thing they seem good at is ensuring that I will never again give them a penny of my money. They have absolutely no respect for customer preferences or privacy.”
“Order a pair of trousers which went unshipped for 8 days. Upon calling customer service I was told that they would "have to monitor" the situation but had no actual answers about what was wrong or why they hand't shipped. I requested cancelling the order, and was told that would take 3-5 days to process. Honestly, their logistics/fulfillment/processing is either woefully incompetent or intentionally malicious. Do not patronize these clowns.”
“From Someone who does a great deal of on-line shopping and who has been a customer of J.Peterman for quite some time, I must Say that I will Never do business with them again. This company has horrendous customer service and I have Even been laughed out.”
“Placed an order for a Christmas gift that never arrived although I was charged. I received zero communication regarding the delay. I have called twice and was assured twice the order would be fulfilled. I am writing this on Easter and still have not received the product, update, or apology. This company had amazing products but unfortunately their claim to excellent customer service is inaccurate. It is the single worse shopping experience I have ever had. Save yourself the time and the headache of dealing with J. Peterman, they definitely are not the company they once were.”
“Misleading information in catalog description. The seersucker Florentine vest is not all cotton. It is lined in POLYESTER WITH A POLYESTER BACK!
OVERPRICED!”
“I am, or rather was, a long-time J. Peterman customer, particular for its Audrey Hepburn blouses. I ordered two on sale and — they never arrived. I kept getting a message that inventory was backed up. Finally, about THREE MONTHS later, I got a message saying they were out of stock and I’d be refunded my money, which I never saw in my account. I will never shop with them again. (Not to mention they are ridiculously overpriced.)”
“CONGRATS - The J Peterman Company has created the worlds DUMBEST GIFT BOX POLICY EVER!!!!! This company has the most IDIOTIC and WASTEFUL gift box policy in the entire universe of STUPID. Let me explain. My Dad ordered a 3.5 ounce bottle of cologne. It arrived via FedEx on one day. And it was a in a box that could hold a coffee mug. The next day, I received a box that was over 19 inches long by 12 inches by 3 inches, that contained another box of similar proportions and some tissue paper and a catalogue and return sheet sent via FedEx as well. I literally thought the insides were stolen - NOPE. When you buy a gift for someone they have only one size gift box that they send separately with no basic gift note. Not only did this make me fear I had been a victim of holiday theft (I called and reported it to local police), but it is extremely wasteful, extremely inefficient cost wise. Who ever runs your logistic department should be fired for 3 separate and distinct business failures. 1. inexcusable and gross logistical cost that could be drastically reduced with basic common sense shipping and distribution method 2. Gross negative impact to carbon footprint and waste of resources and most importantly 3. the impact a poorly packaged and empty box with no indication of this absurd policy has to a recipient *** We all know the feeling of opening a gift - I was so excited to see what I got - only to have a let down the the contents were empty. --WOW. And customer service already has a boiler plate response so you know I am not the first to raise this issue. JUST WOW.”
“All I can say is omg!!! I’m so sorry I didn’t read the reviews before buying anything from j petermen co what a terrible co & they are selling garbage.”
“For everyone complaining about JPeterman customer service, they can only do so much with such a crappy company. I used to work for them and trust me, they know the company is bad. They hate it just as much as you do. I promise you screaming at them won't do anything, their hands are tied and the people responsible don't care because they never have to deal with your complaints. The managers you speak to also have no authority. All of the issues are at a corporate level, but there is no corporate number. Just do yourself a favor and don't get caught up in the mess”
“I bought a red flannel tunic/nightshirt when JPeterman first started. I love it. It is still warm, thick and lush. I just bought another one. Over 120$ for a thin rag. I can hold it up and read through it. Literally.
I couldn’t understand how a quality company could sell such garbage. I found out. The company isn’t owned by JPeterman any longer. It was sold. Along with the sky went the quality.
I learned a very expensive lesson. Do your research prior to purchasing from an online company. I would have seen the numerous bad reviews and the article in the Harvard Business Review about “the rise and fall of the JPeterman company.”
Save money, buy from a reputable company. This company took the JPeterman name and destroyed it.”
“This has been the worst experience! I plan to call the Better Business Bureau on Monday.
Tired of waiting, I returned a Shirt Dress that I received as a gift, it was too big and too heavy. They received it the beginning of September, said they would have to email me a gift card. Okay, a month and a half later and still NO gift card. What could possibly make emailing a gift card take months?
Have requested a supervisor or manager to call me, still waiting on that too!
We have spent a lot of money with JPeterman in the past, not any more! Worse Customer Service ever!!”
“I have always been happy with everything that I’ve received from JPeterman.
My last order was a gift, it was way too big and heavy for Florida.
I called, was told to return it and the wound send me a e-gift card. Over a month and a half and I’m still waiting! I’ve called at least 10 times, I’ve been told there’s an issue with their system…really!!
Each time I’ve been told it’s been expedited. I’ve left messages for any supervisor or manager to call me…still wait!
Awful customer service!!”
“Love the J.Peterman idea and have bought things from them for years. But...always beware that their delivery time is just a lot slower than any other mail order place around.
To the point: Knowing they are slow, I ordered an item on Oct. 7, 2023 knowing I needed it fairly quickly, so I paid for their offered 2-day delivery. The catch? It's 2-day delivery from the time they decide and are able to send it, not from the time you buy it. They've just informed me my item will "probably" arrive on Oct. 14 or because that's a weekend Oct. 16. (Not a 2 day delivery but more like 7-9 days)”
