“Ordered a sweater, shirt and a jacket 09/2023. Products are quality, but slow customer service. I did not realize that the shirt only came in a small so I sent back for an exchange. After a very reasonable amount of time I never received updated information and finally requested a refund. Everything with this company takes way to long. Would not recommend.”
“Unresponsive company. Tried 3 x to execute a return. No response. Items look far bettered in catalog drawings. Probably why they don't use models. And overpriced for quality especially since they don't pay models. Won't buy from them again. They don't deserve it.”
“It seems to me that J Peterman has gone downhill since the pandemic began two years ago. They don't have anything too interesting and the men's clothing line hasen't changed much, and is somewhat overpriced. I don't know whether the company is now lacking creativity or if this is due to a supply-chain shortage coupled with inflation?- but J Peterman sucks now. For instance, I have seen the same pair of shoes offered for sale for the last two or three years, while they have been put on sale numerous times. Yet, instead of Peterman coming up with something new, it's just the same old merchandise, and it's dull and boring.
What happened to men's clothing that had some pizazz, such as a silk dressing gown or an interesting retro-styled suit? Again, the past two years and it's the same old stuff. Peterman shouldn't be offering this weird indie clothing year after year, and expecting that nobody will notice.”
“Guideboat Company is part of the J. Peterman company. I purchased 2 items from Guideboat early last month - a penknife and a bandana with a delivery charge of $12.95. I was charged for the $7 bandana and full delivery charge $12.95, with the penknife back ordered. Just found out today that the penknife if not being restocked, so I've been charged $12.95 for the delivery of a $7 bandana. The company rep told me that the system does not update after each order, therefore I never would have heard from them about this had I not reached out to them first. There is no way I would order a $7 item and pay that much delivery charge. The customer support said they would reduce the delivery charge by $6, but that still does not take away the bad taste left in my mouth. So buyer beware! I also should say that my complaint is not about the person who helped me (who was polite and tried to help to his/her best ability), but rather the company system.”
“(SEE my PREVIOUS REVIEW)
UPDATE: Finally received 2 (of 5) orders (1 with the promised FREE SHIPPING), hence 2 stars instead of 1 (no refund on shipping on the other) HOWEVER, I need to return at least 1 of 3 items and I see NO ONE is getting refunds on their returns. Still NO RESPONSES TO ANY OF MY written inquiries. THIS CONTINUES TO BE A REALLY DISTURBING SITUATION. BEWARE! So sad😢”
