“If you buy something and return it, don’t expect a timely refund. Not sure what excuse you’ll get, but you won’t get your money. Save the headache and make your purchase somewhere else.”
“They gave me the runaround when I returned shoes that were labeled the right size, but were about 1 1/2 sizes too small. Kept saying they would credit my account, but months later I was still waiting. I finally contacted my credit card company and they credited my account. Do not order from them!!”
“Buyer beware! Do not buy anything on sale. I have been ordering off and on from J. Peterman for years and their sizing has always been on point. Nonetheless, I checked their sizing chart for the party of the season dress and felt quite confident ordering a small 4 to 6. I was planning to wear it to a wedding. The dress labeled small that arrived does not match their own chart. It is easily an 8 or 10. Despite this being a quality control issue for this particular garment, management would not approve an exchange for the extra small since it was final sale. Now I am stuck with a dress that will cost me at least $100 to fix. Plus, I have to find another dress for the wedding. I understand the final sale policy but this item is defective. How much money did they save by not granting me this exchange? Shipping cost maybe. I probably would have had to pay the shipping. Congrats management because now you have lost a long term customer. Also note that most of their stuff, if not all, is made in China. I will no longer be looking at their catalog, website or purchasing anything again.”
“I returned two items, the lady cavendish , jacket and skirt. I have yet to receive a refund. The refund is over $400! It has been months. I have called and email several times. I have been promised time and time again that my refund will be done in about two weeks. It never happens, yet you keep sending me catalogs. I have been a long time Customer J Peterman, needless to say, I will not be purchasing from you all any longer.”
“I would not even give this company 1 star!!! I returned merchandise 2 months ago and have not received refund yet! I have called 3 times, always being promised the refund was expedited. Furthermore, I would NOT recommend J Peterman to ANYONE!!! If I don’t receive my refund by end of day, I will be contacting my attorney!!!!!”
“Purchased a pair of sunglasses. Delivery was slow, so I called them. They told me that the product had been "lost in transit." I cancelled the order and asked for a refund. They said that they would do so, but didn't. I called a few times and was asked to be patient. Then the order showed up. I called and they sent a UPS label. I sent the product back. I lost the tracking number which is too bad because they claim they never received it. They still haven't given me my refund. I will never again purchase anything from JPeterman and I recommend that you do not do so either.”
“still waiting for my refund on Lido shirt never delivered. called last week and was told i’d be refunded. received no refund nor any communication. (attaching email from 4/11/25 below)”
“I did not receive the items that I had ordered. After disagreeing with the company, I finally received only a partial refund at the best.
As recent as two Christmases past, I ordered everything from this company. Also for many years prior to last few years, but now I am very discouraged and wont show them again.
Just as close as last Christmas I ordered
presents from Peterson for an entire house and had good service, but I can no longer recommend this company, I once thought they were the Perfect Company, now its not.”
“First they switched a silt blouse for a cheap rubber like material. I returned the blouse immediately. They charged for the return and never issued a credit on my card and have given me the run around.
Buyer beware!”
“Too much to post. Everything was wrong. Husband's surprise gifts for me. My attempts to order also. Start with my order. Could not check out. One item noted "please pick a size" No option to do so. Also doubted that there was need to select a size - the item was an Inkwell! Thus began a saga. Emailed. Twice. Chatted. No answer to chat offered. Called repeatedly: finally after number 5 selected call back option: promise of a call back. Two weeks later got a message. Said they would call back. Never did. Finally after 5 hours or more of attempts (it was a perfect gift) got a human who explained that the error message occurred because the item was no longer stocked!! Lost all the other things in the basket - sole out. Next, husband separate experience: the caftan was out. After he paid for it. Repeated attempts to find out what happened - same as my experience. A blouse he ordered (that I LOVE) is too small. He cannot reach anyone to find out if the larger size will every be available, or how to exchange it. Also no response to his need to find out where the caftan that Has Not arrived is. Sooooo sad, this was a unique and special company. If it's true that it was sold to (yet another $$&((R$@# Hedge Fund) that is a very sad event. Yes, forget the non existent customer Service - go to your credit card and open a dispute AND contact Stae Consumer Affairs at the Attorney Generals office. That's my plan.”
“Ordered two shirts. One came but not the other. Multiple contacts have resulted in zilch. So sad to see a once fine business become a lousy customer service provider.”
“they are the WORST!! I will never again order anything from them...they screwed up the order (couldn't get the name straight) but package did finally arrive - my friend then sent the shoes back for a larger size WEEKS AND WEEKS AGO and nothing has arrived...they have NO phone support - just endless TUNES...they should go out of business - their business conduct is unprofessional...I never want to get their stupid catalog again (it's ridiculous anyway)”
“RE: Thug Cap. Catalog description says "Made in Ireland". Sewn-in label on inside of cap says "Made in Poland". Company has not responded to me. Surely they know where their products are made. Why do they lie? Why ignore customers?”
“I ordered a dress within a few days of getting the catalog for a very upscale event. I bought major accessories for the dress and (2) weeks went by and even after seeing a confirmation from J peterman via email, the package didn't arrive. I called (7) times and spoke to different people overseas. I asked to speak to Supervisor and I was always told that one would call me-never received a call back. I was told finally that the dress was sold out and would not be restocked-I WAS IN TOTAL SHOCK-THEY NEVER REFUNDED MY CCARD. They never sent an email confirmation. So I went and ordered the dress again and the order went thru and I again received an email confirmation. I called a few days later and they also told me that the dress was sold out and would not be restocked!!!! This is outrageous. STILL NO SUPERVISOR OR AN AMERICAN FROM THE STATES has bothered to call me. I now have (12) calls logged in. They never offered me any compensation for all the INCONVENIENCE I HAVE GONE THRU. I don't have a dress for the occasion-J. PETERMAN does not provide good customer service. They have sunk in that area-VERY DISAPPOINTED!!!!! All the reps are overseas-no American reps to speak to-shame on them!!!!
Donna-former customer”
“Products are great but zero customer service. I ordered a black dress and received a plaid jacket instead. Returned the jacket but never received any communication about the replacement. Tried to call but was put on hold for a long time then a message to tell me to call back. This happened every time I called. No response when I tried to use the online Chat and only automated responses to my numerous emails. So they have my money but I don't have the dress, I don't have an apology and I don't have an explanation. Interesting business model --I wonder how long they'll stay in business.”
“Package not delivered . Twice
First answer ‘ someone named Keith signed for it , oh no that’s not yours .
Second answer . Can’t deliver to a PO Box and /or a street adress , although both are required when ordered , if both are on label . It confuses UPS
It makes no sense .”
“I have been a customer since the 90’s. I my closet has mostly their dresses. I bought a style in a 10. When it arrived, I needed an 8. Since there were few left, I paid to have it sent and was given a return label. Got sick. Back in hospital now. Got an email my return had expired. Called ‘customer service’ and was told since over 30 days couldn’t return the 10. Then told it would be reviewed and I would hear back the next day. I am back in hospital and days later, no response. This was an amazing company with exceptional customer service. Kinda like a London Harrods. Now it is treating customers as if they are shopping at K Mart. If you can’t remember them it is because they are long gone as Peterman will soon be. A tragedy.”
“Made the mistake of ordering one small item from them and I've been deluged with unsolicited marketing since then. Multiple catalogs a month (despite asking three times now to not receive them. Called customer service to address this, was on hold for 10 minutes and their system just hung up on me. HORRIBLE experience. Avoid this company at all costs. The only thing they seem good at is ensuring that I will never again give them a penny of my money. They have absolutely no respect for customer preferences or privacy.”
“Order a pair of trousers which went unshipped for 8 days. Upon calling customer service I was told that they would "have to monitor" the situation but had no actual answers about what was wrong or why they hand't shipped. I requested cancelling the order, and was told that would take 3-5 days to process. Honestly, their logistics/fulfillment/processing is either woefully incompetent or intentionally malicious. Do not patronize these clowns.”
