“I ordered 2 hoodie shirts Dec 19 and my cc was charged the 20th. After Christmas I emailed ( I could find no phone number) asking about where the shirts were. No response at all. I continued to be email every week and never a response. The shirts showed up in mid Jan. I ordered large, 1 was huge and the other was tight. The return policy said you have to contact them to get the return label and knowing they don’t respond, I started sending emails every day. It wasn’t until I disputed the charge on my credit card that they contacted me offering me to keep the clothes and get 20% off next order. NO WAY, so then they offered $20 to have me keep the order. The said the cost to ship internationally was too expensive. They offered me $40 after 2 weeks of this nonsense. I took the $40 refund and learned a valuable lesson. Always look for refund policy displayed on the site. And always make sure there is a phone number to reach someone.”
“I ordered 3 items from j Peterman in August. I received a polo shirt first and then 2 t-shirts. I didn't like the quality which was disappointing as I had been impressed by the quality of previous purchases. In addition I had ordered 2 long sleeve t-shirts and received one short sleeved an one long. I filled out the forms and returned them in 2 shipments. I never received a refund for one of the 2 t-shirts. I feel that I got the run around with customer service.”
“1. webiste not updated. they take your money for items that are not in stock.
2. have to call multiple times to be refunded for items not delivered.
3. my account history on their webiste is incomplete”
“Like the previous reviewer stated, takes forever to get a refund, and you have to call and remind them. It's obviously a company policy. Everything is made in China.”
“terrible customer service for refunds. 1, JP does not reverse charges when goods out of stock; 2, JP takes extraordinary length of time to credit when goods returned, and in my instance at least, it was unclear that any refunds would have been made without my intervention by disputing charge via the credit card company”
“I ordered an item on 12/3/20 and my credit card was charged that day. The item was back ordered and now unavailable. I have not yet received the credit card refund! I have sent several emails only to be told some foolishness. I will never do business again for such fraudulent practice.
And strangely enough on 12/4/20 my credit card was hacked for hundreds of dollars. Coincidence?”
“The weight of the ‘’vintage t shirt is unacceptable. Have purchased in the past and no comparison. Can see thru my recent order. Your ad ‘’ noticeably more substantial cotton than found in t shirts these days’’ , did not reflect my order. Been a long time customer, sorry the quality is not what i have enjoyed in the past.”
“This Business is absolutely horrendous, if you can even call it a business. It is a scam. Instead of going on a long rant about how awful they are, I will just sum up how they conduct their business. I decided to purchase a jacket for myself and it took almost 6 weeks to arrive. Their website clearly says 7-12 days for shipping! Then after receiving the jacket it was way too large. I followed their return policy exactly as stated and they will not refund my money. Instead they are negotiating with me. Their excuse is they are in China and it will be expensive to return shipping. and they are offering me $12 refunded, not $58 what I paid for the jacket. It is absolutely ridiculous. DO NOT shop or purchase anything from this place. It is horrendous. Awful customer service. IT IS A SCAM!”
“Hey I work for j Peterman currently and try this place is a joke. As long as my boss gets high all is well. This place literally duplicates orders and there warehouse is again under the supervision of idiots this is a why we take so long. Please don't shop here although I'm an employee I can't in good conscience not speak up. Ps the do not practice social distancing nor do they require masks after two positive tests. Please shop else where.”
“JP Peterman and GuideBoat both pulled the same shady stunt overselling items first of November, charging customers and not refunding the money within 30 days. I had to call to learn I would not receive the items I purchased from both companies (now owned by the same shady people) I requested my refund today, Dec 15, that I ordered Nov 2. Really a sad way to do business.”
“Wow! I always look at reviews before buying from retailers I’ve never heard of ...needless to say I’ve decided not to purchase anything after reading the horrible comments.
You’d be a fool to buy anything with these one star reviews.
It just goes to show you.. customers can raise your business up or tear it down. Too bad.”
“Garment dyed tshirts bought 15 years ago were heavy 12oz cotton, expensive, but worth it - I still have the remants of a few.
2 years ago bought more - half the weight, disappointed, but still, well...OK.
Just bought 6 more and _they are rubbish_. You can see through them.
You've lost me as a custome, forever.”
“I ordered three items on 11/16 for Christmas gifts. Two were delivered in the ordinary course, with no indication that the third was not soon to follow. After almost a month with no word from JP where the missing item was, I went onto the website to check. Over the course of a week I tried three ways on line to get some response from them, but no response. Finally I called and after some wait spoke to a new person who said the item was out of stock.
At no time did they inform me of this! I checked my quarantine for evidence of an e-mail they claimed to have sent, but it is not there. Anyway, they claimed it had been on back order, but were unable to say if it would ever be stocked again. This, although it showed up in a more recent catalog. No one ever offered to refund the money I paid up front, until I called. It's pretty clear from the course of events that they simply failed to put the third item in the package and by the time they noticed, they were out of stock.
Isn't this illegal? It should be. I will never order from them again.”
“Wow, I have two items in my cart and after reading the reviews I will delete them. Have never ordered from J. Peterman before and thought I should check out reviews before making a purchase. After reading all these, it doesn't sound like a smart idea to purchase from them. Thanks to those who shared their experiences.”
“Love the merchandise but their sleazy return/exchange policy has made me never buy from them again. Exchanges take 6 to 8 weeks but if you want sooner they suggest you buy again and wait for refund. During covid they suspended refunds and exchanges (so far since last March until now, November) but have no issues with new orders and catalogs.
Always loved them but will never shop again !!!!”
“J Peterman has cheated me!
After 68 days and frustrating phone calls, Peterman finally gave me a refund for incorrect merchandise but charged me for return shipping even though two Peterman reps assured me I would not be charged since it was their mistake.
Instead of a full refund of $118, I received $109.05.
The invoice said I was getting an XS, which is the size I had ordered. But the label on the shirt was a Medium. It was way too big and I didn't have time to exchange for the correct size because I had ordered it to wear for a special occasion.
The reps on the phone were understanding and courteous but they said the refund was handled by their "Branding Specialist" in another office. When I asked to speak with him, they said they didn't know how to transfer the call.
Peterman doesn't pay attention to the merchandise when they send it or when they get it back. Not trusting them, I took the time to take photos of the shirt and the invoice. Customers shouldn't have to do this!
The company refund policy is "within 60 days". They didn't meet their own deadline. If I hadn't called, I doubt I would have ever gotten the refund. And I'm still missing $8.95. We shouldn't have to waste our time on these phone calls and posts to get Peterman to stop cheating.
DON'T SHOP AT J PETERMAN”
“I bought merchandise from Peterman and returned one item costing $118 via UPS in July.
The item I returned was NOT the item I ordered and it also took a very long time to arrive.
Peterman's merchandise is both pretty good and very bad, but their customer service always has been abysmal.
Peterman grants itself as long as 60 days to refund for incorrect merchandise. The deadline passed and after frustrating phone calls they still have not refunded my money.
My conclusion, after conferring with other people who had similar difficulties with Peterman, is DON'T BUY FROM J PETERMAN!”
“This is the worse company regarding shipping , organization, and follow through. I’m so disappointed. I ordered 3 item by phone. They were having a sale, so unordered as I browsed the catalog. The man I spoke to over the phone knew nothing about the items but claimed he did. I had to return 2 items because the fit was off. I was told it would be free returns.
I’ve been calling the company everyday. The refunded my money for one item. I was told I’d get an email...have not.
I hope I can solve this problem.
The company is too much of a headache to deal with. And I feel that if there are extra charges...that should be information given to the buyer up front. I hat that.
If the company did better, I’d enjoy purchasing from them...but they suck and take money. Who does that?”
“Two erroneous shipments of the same product resulted in what I wanted being out of stock by the time it was corrected. No one then cared that I stopped all communication with them. No-one cared, just a simple I will take you off our mailing lists. I don't think upper management has a clue of what's going on. I was a good customer too.”
