“I have been a Peterman customer for thirty years. Not anymore. I ordered a dress in April. It finally arrived three weeks later. I’d spoken to a customer service person prior to ordering as to the fit so I would get the correct size. When the dress arrived it was too large. I sent it back and ordered the smaller size. Six weeks and three emails and two phone calls and all assuring me that the dress was *on it’s way*, I finally get a customer service person who says there are none in the warehouse and the back order is iffy. AND that it would take 14 days to get a refund!! So Peterman has been sitting on my $315 for two months now plus 14 days.
Will I ever order again?? No way. The quality of the clothing has gone down and so has the service. Shame on you J.Peterman where ever you are.”
“It seems to me that J Peterman has gone downhill since the pandemic began two years ago. They don't have anything too interesting and the men's clothing line hasen't changed much, and is somewhat overpriced. I don't know whether the company is now lacking creativity or if this is due to a supply-chain shortage coupled with inflation?- but J Peterman sucks now. For instance, I have seen the same pair of shoes offered for sale for the last two or three years, while they have been put on sale numerous times. Yet, instead of Peterman coming up with something new, it's just the same old merchandise, and it's dull and boring.
What happened to men's clothing that had some pizazz, such as a silk dressing gown or an interesting retro-styled suit? Again, the past two years and it's the same old stuff. Peterman shouldn't be offering this weird indie clothing year after year, and expecting that nobody will notice.”
“Bought an Aran jersey for about $150.00. One day's wear left loops of fabric. I returned it, second jersey, a replacement of the same item had the same issues.
I sent photos, requested a refund. They issued a return label, I sent item back. They have no evidence of having the jersey received. I discarded the return receipt. We have been back and forth about this return. They require proof of the second return of the item, thereby ignoring all my previous email documented with photos.
They lost a long-standing client.”
“God help you if you must exchange an item for a different size. First they sent the return slip & shipping label. Then they claimed they didn’t receive the item & I had to track it and get proof of loss. I emailed them the proof of loss document. J Peterman claimed they didnt receive the document. I requested the email address they preferred. I emailed the proof of loss document a second time. Again J Peterman claimed they didn’t receive it. Next J Peterman told me they hadn’t received payment from the carrier who lost the item & it was on me to track the payment down. I did. Once again J Peterman’s email addresses allegedly didn’t work. Finally I received a text from JPeterman containing a gift card. I tried to use the gift card online but at checkout there wasnt an option for a gift card. The item at issue here was a birthday present for a February birthday. It remains unresolved but it’s a given that customer service knows nothing, their emails don’t work & all they know how to do os steal your money.”
“I have purchased three items from J Peterman. All the items fit well and were impeccable made. I can’t fault the clothing or the quality of the workmanship. That said, the customer service leaves a lot to be desired. The items take a long time to arrive. As much as 4-6 weeks. Additionally, there appears to be no mechanism on their website to leave a review of an item or to see if an item is out of stock. There is no communication from the company when an item is sent or out for delivery. You have to just wait patiently and cross your fingers. This is a failure of the company not the clothing. If you are willing to wait the clothing is worth it.”
“They charged my card for the full $330.55 for 5 clearance items on 1/17/22, immediately. No communication, no shipping, no credit despite numerous calls, waiting. I am trying to get help from my credit card company. Finally a couple of weeks ago, I received the 2 cheapest items, acknowledgement they canceled one item, and that 2 were backordered. No credit yet though. I received countless emails and texts and catalogs to sell me more. I have NEVER encountered such a company. Do business with them at your own risk.”
“Several shortcomings make this a company you may not want to do business with. 1) Items listed in catalog may be out of stock or back-ordered, you will NOT get a communication informing you of that after you have been charged 2) a size other than the one ordered may be mailed to you 3) when a refund is due for an out of stock item they will not reverse charge until you contact your bank to intervene, the only company I know that cannot reverse a charge after 40 days and several calls. Perhaps there is a reason they don’t offer PayPal or a similar payment option. Quality of product IF you get it is generally fine.”
“This is the worst company to do business with-run, don’t walk away from them. I ordered and returned a 685.00 leather coast 2 months ago and they have not credited me, have not returned calls, emails and when I speak with “customer service” they are useless and will not put me in touch with anyone who can solve this situation. They have stolen my money. I remember them from years ago and the products were great and the service was superb. From great heights, the fall is hard. Never will I ever . . . Order from J Peterman again.”
“canceled my order without telling me and without giving me my money back. i had to contact them and they never gave me my money back or answered follow up emails. i had to file a dispute with my credit card company to get my money back.”
“UPDATE: Since my warning review, J Perman Co recently refunded the funds taken (thief) before shipping, with a failure to ship any replacement.
Below is their matter-of-fact email using the email address they had blocked as the recipient, of my rightful inquiries.
J Peterman is 2-face!
Management appears to not govern customer care, a read of reviews reveals, if the item is immediately available all serve the purchaser well; if there are problems, integrity goes missing and communications become harmful! Online customers are untenably vulnerable.
Online Thief is in need of the public taking a more effective stand.
Filing a small claims action is a hugely ineffective and costly waste of time! My turnaround by my offender is not the norm. J P did not apologize or compensate for my disappointment and fight for rights time!
The market platforms like PCH still promote this company's power to harm an innocent intent to give their business choice to J Peterman!
Paralegal, Lady Lynn
JP Refund Notification:
Hello Lynn,
This is a confirmation that we have now processed your refund.
ORDER NO. W61556
March 06, 2022”
“January 19, 2022, Order Here is what my last effort email to J Peterman states:
"I put a substitute item in your CART either ship it or get your customer properly refunded!
As a clothing retailer, you are a great artist with a unique language that paints a word picture that drapes your outfits in a quite wonderful delight to wear with regard for ones' body.
So? Why is it that J Peterman owns such a low public rating by its customers? "
J Peterman apologized for a failure to tell me that what I ordered was out of stock (appears had been when pulled my cash), also told me would refund, then blocked my email(s) so that I had to use my business center email.
PLUS deliberately have not returned my cash!
Paralegal~Lady Lynn _NW Washington" 2022”
“After ordering the long patch pocket coat in dark teal (Women's L) and THEN reading the reviews, I felt rather ill. However, I was pleasantly surprised! The coat arrived in about one day (super fast) and was really nicely wrapped (in a box, tissue paper, sturdy hanger, etc.). It is gorgeous! I'm tall so I was super happy that it was long and generously cut. Love it.”
“I received a discount code and found no place on the order page to apply it. I texted them and was advised they were applying the code. I received the product and the promised 20% discount was never credited. I phoned customer service and they were cold, and generally unpleasant. The operator stated there was nothing he could do once the order was placed. I explained the logic: that I could return the product and get the credit for a return and the reorder which would be much more expensive. There was no satisfactory response. I wanted to give the new J Peterman Company a chance and am extremely disappointed. I’m not bothering with a return as I have no faith in them to follow through. So long, J Peterman you’re not the company that once prided itself on customer comes first. What a dismal shame.”
“$90.00 for flimsy long sleeve t-shirt??? They charged me $13.95 to ship it and are charging me $8.95 to return it?! DO NOT DO BUSINESS WITH THESE SHYSTERS!”
“If I could give a minus rating I would! WORST customer service of any company I have ever dealt with! Do NOT order anything from them! Shipping is 17.95 for priority 4-7 days. After three weeks, three phone calls of almost an hour and a half, still no package. “Stuck in warehouse “!!!??? My one order was out of stock and they never told me?
They said they will refund my money within a MONTH, even though they can bill you within seconds of placing the order!
In the meantime, they have over $300 of my money.
Customer service both telephone and e-mail are abysmal.
Repeat, DO NOT ORDER FROM THIS COMPANY!!!!”
“Oh my god...
Long story short, and it was a long story, I was on the phone for about 3 hours. Please do yourself a favor and don't buy anything here. They basically stole my store credit saying that it expired. I have no proof of it because you can't see your store credit as they can only see it on their end :). This is a scam company.”
“Wow! I am so thrilled with this jacket. Gorgeous! Perfect! Exactly as pictured and described in the catalog. It's the cute little jacket with the faux fur black shearling body and faux fur sable collar and cuffs. The fit is perfect. Very true to size. I have bought clothes from J. Peterman previously and have always been pleased with the quality and beauty of each item, but not excited like I am with this little coat.
It arrived the next day for only $19.95. And, inside the box the coat was on a hanger in a very nice garment bag. Thank you! Thank you!”
“I bought an expensive, 180 dollar jersey, wore it one day and had loose threads hanging off sleeves and back. I sent email, which took the company about two weeks to respond to. They sent a return label and replaced the item. I expressed my concern that the fabric was not woven densely enough, I received no feedback whatsoever. The replaced item tends to have similar problem. The slightest friction seems to cause threads to pucker. I am very disappointed. For the price they charged I expect better quality.”
“Ordered two J. Peterman Shirts, on sale. Received confirmation of order.
Three weeks later, called to inquire about order. Representative said they were in stock, should've shipped, said he'd get the order sent the next day.
A week later. No notice of shipping received. Made second phone call. Was told the order would go out "tomorrow" and phone went dead. Sent email requesting change from priority mail to regular delivery.
One week later. Having had no response to email, called again. was told shirts were on back order with no known delivery date. In fact, there were none of these shirts in any color or any size in stock, even though they were still being advertised. Rep offered to cancel order. I requested an email stating the order was cancelled and showing my VISA had been credited with the amount, Was assured this would be done within several business days. Wrote a second email to customer service explaining the problem.
Two weeks later. No email responses. No notice of crediting VISA. No nothing.
I've ordered these shirts and other things from J Peterman for years without a problem. After this episode, however, I will not be ordering anything else.”
“I was hesitant to order brown Faux Croc Italian leather handbag due to excessive "shipping" cost but I did. The gold is a tacky orange color. It only opens 1-1/2 inches, difficult to get my hand in (and I have very small hands). Trying to extricate anything out of purse is difficult, time-consuming, and scratches up my skin. Waste of money.”
