I ordered a dress on 11/25 for a party December 8th. After making numerous requests, I was told they were busy over Thanksgiving and would be shipping product on November 29th. Then on or about December 3, I received a notification of a “back order” with no promised ship date. Ridiculous! Again, I have contacted them twice. What is up with their customer service dept? Does it even exist? Not only do you have to pay for shipping, but there is no customer support when you need it. I want my dress, and will not purchase from them again. Has anyone else experienced this?