“I am, or rather was, a long-time J. Peterman customer, particular for its Audrey Hepburn blouses. I ordered two on sale and — they never arrived. I kept getting a message that inventory was backed up. Finally, about THREE MONTHS later, I got a message saying they were out of stock and I’d be refunded my money, which I never saw in my account. I will never shop with them again. (Not to mention they are ridiculously overpriced.)”
“CONGRATS - The J Peterman Company has created the worlds DUMBEST GIFT BOX POLICY EVER!!!!! This company has the most IDIOTIC and WASTEFUL gift box policy in the entire universe of STUPID. Let me explain. My Dad ordered a 3.5 ounce bottle of cologne. It arrived via FedEx on one day. And it was a in a box that could hold a coffee mug. The next day, I received a box that was over 19 inches long by 12 inches by 3 inches, that contained another box of similar proportions and some tissue paper and a catalogue and return sheet sent via FedEx as well. I literally thought the insides were stolen - NOPE. When you buy a gift for someone they have only one size gift box that they send separately with no basic gift note. Not only did this make me fear I had been a victim of holiday theft (I called and reported it to local police), but it is extremely wasteful, extremely inefficient cost wise. Who ever runs your logistic department should be fired for 3 separate and distinct business failures. 1. inexcusable and gross logistical cost that could be drastically reduced with basic common sense shipping and distribution method 2. Gross negative impact to carbon footprint and waste of resources and most importantly 3. the impact a poorly packaged and empty box with no indication of this absurd policy has to a recipient *** We all know the feeling of opening a gift - I was so excited to see what I got - only to have a let down the the contents were empty. --WOW. And customer service already has a boiler plate response so you know I am not the first to raise this issue. JUST WOW.”
“All I can say is omg!!! I’m so sorry I didn’t read the reviews before buying anything from j petermen co what a terrible co & they are selling garbage.”
“For everyone complaining about JPeterman customer service, they can only do so much with such a crappy company. I used to work for them and trust me, they know the company is bad. They hate it just as much as you do. I promise you screaming at them won't do anything, their hands are tied and the people responsible don't care because they never have to deal with your complaints. The managers you speak to also have no authority. All of the issues are at a corporate level, but there is no corporate number. Just do yourself a favor and don't get caught up in the mess”
“I bought a red flannel tunic/nightshirt when JPeterman first started. I love it. It is still warm, thick and lush. I just bought another one. Over 120$ for a thin rag. I can hold it up and read through it. Literally.
I couldn’t understand how a quality company could sell such garbage. I found out. The company isn’t owned by JPeterman any longer. It was sold. Along with the sky went the quality.
I learned a very expensive lesson. Do your research prior to purchasing from an online company. I would have seen the numerous bad reviews and the article in the Harvard Business Review about “the rise and fall of the JPeterman company.”
Save money, buy from a reputable company. This company took the JPeterman name and destroyed it.”
“This has been the worst experience! I plan to call the Better Business Bureau on Monday.
Tired of waiting, I returned a Shirt Dress that I received as a gift, it was too big and too heavy. They received it the beginning of September, said they would have to email me a gift card. Okay, a month and a half later and still NO gift card. What could possibly make emailing a gift card take months?
Have requested a supervisor or manager to call me, still waiting on that too!
We have spent a lot of money with JPeterman in the past, not any more! Worse Customer Service ever!!”
“I have always been happy with everything that I’ve received from JPeterman.
My last order was a gift, it was way too big and heavy for Florida.
I called, was told to return it and the wound send me a e-gift card. Over a month and a half and I’m still waiting! I’ve called at least 10 times, I’ve been told there’s an issue with their system…really!!
Each time I’ve been told it’s been expedited. I’ve left messages for any supervisor or manager to call me…still wait!
Awful customer service!!”
“Love the J.Peterman idea and have bought things from them for years. But...always beware that their delivery time is just a lot slower than any other mail order place around.
To the point: Knowing they are slow, I ordered an item on Oct. 7, 2023 knowing I needed it fairly quickly, so I paid for their offered 2-day delivery. The catch? It's 2-day delivery from the time they decide and are able to send it, not from the time you buy it. They've just informed me my item will "probably" arrive on Oct. 14 or because that's a weekend Oct. 16. (Not a 2 day delivery but more like 7-9 days)”
“J. Peterson customer service has been making excuses about the delay in shipping two shirts ordered seven weeks ago. They blamed a switch over in computer software in warehouse was responsible. Always a promise that the order would be shipped in just a few days. Today Vallerie admitted the product was back-ordered from vendor with no estimated ship date. We finally cancelled the order. Too bad. They were a good company.
J & C Grand Junction, CO”
“Ordered a sweater, shirt and a jacket 09/2023. Products are quality, but slow customer service. I did not realize that the shirt only came in a small so I sent back for an exchange. After a very reasonable amount of time I never received updated information and finally requested a refund. Everything with this company takes way to long. Would not recommend.”
“Ordered my items Aug 27, 2023 and still do not have them. Its September 14, 2023. Customer service though is very good!
I just put in my cancelation.
They must be a WOKE company.
No wonder they don't use PayPal.”
“This company is horrible. The spam you forever with catalogues and advertising and leave you no way to unsubscribe online. You need to actually call them and then deal with a horrible, non-responsive, customer service system.”
“Horrible customer service, horrible return policy and horrible communication. I am a regular customer and have purchased a lot from them in the past. 2 out of 4 dresses were very unpleasing on me. I only requested a credit to be placed on my account so I could use it in the future with them. Ana the customer service rep was was unwelcoming and non receptive.
This is the customer service you will get from a company that sells nothing less than 200 for a dress.”
“In the past I've purchased over 5 expensive high quality dresses and the experience was great. This week I paid for overnight shipping $43.00 and all now my dress hasn't been shipped. I've called amd spoken to several reps. and I've beenntold different lies. I will never buy from them
again! I'm reporting to Attorney General office. Rip offs”
“This used to be a great company. Looks like it has since been dragged through the mud. What happened? My guess is it got sold to unscrupulous people. I just paged through the catalogs and pages online. Although they have some of the original j Peterman clothes shown, most are just butt ugly. What are they thinking?”
“I'm trying to return 4 items I purchased and they are claiming they are final sale, but there was nothing on the website indicating it was a final sale item, only sale item. I can get a supervisor to talk with. The parts are all too short, and the dress is see through. I would never have ordered anything if I had know they were final sale. I guess their new policy is only to refund full price items.”
“J peterman owns guideboat. Peterman was selling out the remainder of Guideboats merchandise. The Guideboat site offered the old merchandise at deep discount sale prices then refused to honor the sale prices. Simultaneously they offered the Guideboat merchandise on the J Peterman site at full price. Extremely deceptive. I went to the Better Business Bureau to read the complaints against J. Peterman and there were plenty. I read a few and decided never to order from J. Peterman again. I don't know who owns the company now. I do know they are dishonest. DO NOT ORDER FROM THIS SLEAZY COMPANY.”
“This is no doubt the worst online retailer on Earth. The descriptions and photos are inadequate. But most important, it is IMPOSSIBLE to get a refund. I gave up after a month and filed a dispute with Visa. When I told them I was going to do that if they didn't process my refund, they just gave an electronic shrug and said they were a bit behind.”
