For everyone complaining about JPeterman customer service, they can only do so much with such a crappy company. I used to work for them and trust me, they know the company is bad. They hate it just as much as you do. I promise you screaming at them won't do anything, their hands are tied and the people responsible don't care because they never have to deal with your complaints. The managers you speak to also have no authority. All of the issues are at a corporate level, but there is no corporate number. Just do yourself a favor and don't get caught up in the mess