This has been the worst experience! I plan to call the Better Business Bureau on Monday. Tired of waiting, I returned a Shirt Dress that I received as a gift, it was too big and too heavy. They received it the beginning of September, said they would have to email me a gift card. Okay, a month and a half later and still NO gift card. What could possibly make emailing a gift card take months? Have requested a supervisor or manager to call me, still waiting on that too! We have spent a lot of money with JPeterman in the past, not any more! Worse Customer Service ever!!