My comments echo the sentiments of other dissatisfied customers. 4/18/21: Ordered a dress, received as promised 4/23/21: Returned item at my expense via FedEx as dress very heavy & did not fit properly. I paid for the postage & did not utilize their postage fees. 6/07/21: Called J. Peterman as never received acknowledgment of the return or credit to my credit card. 6/08/21: Received email notifying me of credit which was less than I tendered to them originally. Phoned again & after lengthy delay, was informed a $8.95 "restocking fee" was substracted from the total. I rechecked the website, the order form, & their catalog & I could not find anywhere that mentioned a "restocking fee". Honestly, I do not believe I would have received any amount of refund, if I had not called them. There was sufficient time, after they received the return item, to credit my credit card and the unknown "restocking fee" was a real irritation & frankly, unacceptable. I do not know what has happened to this company! The items I ordered from them in the 80's & early 90's were high quality and very unique, accompanied by outstanding customer service. I was unaware they were still in existence until I was searching the Internet for a spring dress & stumbled upon them. Initially, I was thrilled; not so anymore. I am done & it appears J. Peterman is as well.