This company has the worst Customer Service. I ordered a $200 jacket for a special trip. The delivery information stated that I should receive within a week Priority Mail. It did not arrive before my trip but when I returned a month later, I was billed on my credit card but still had not received the merchandise. I had to call J Peterman Customer Service who explained that the jacket was no longer available and they would process a refund. If the jacket was no longer available so why was I charged in the first place? Most companies charge when the item is shipped. The fact that I HAD TO CONTACT THEM to inquire about the status of my order, only to discover it was out of stock, is disturbing (no email, no call/text from them). And the fact that only when I contacted them, did they process a refund - simply an absurd way to conduct business. This is a terrible company and I will never order from them again. No matter how appealing the clothes are - BEWARE!