Returned some items 12/5/19. Today is 1/7 and still have not received refund. Contacted company multiple times to check on refund. Waited on hold 35+ minutes each and abandoned call because I could not wait any longer. Recached the company on 1/7 and spoke with Lisa who cut me off mid sentence then placed me on hold then spoke with "manager" Tammy. Asked about refund. She told me it was a small company with only 30 people and there was nothing she could do. I told her that was unacceptable response. She said "then why do you order from us?" At that point, the level of customer service was pretty obvious. I shared with her my feelings about her level of service and she sarcastically said" I know isn't it great" and "let me guess, I'm not going to have a job." This company has gone through bankruptcy before is likely headed that way again. It's now owned by a PE company so I am sure that customer service doesn't matter to them.